HSBC Looking for Service Desk Analyst/Software Engineer/Hyderabad/ET : 0000IVEH at Hyderabad, T[...]

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Fusion Service Desk Analyst (Software Engineer).

In this role, you will:

1. Build system domain knowledge across the Fusion estate, in order to provide Subject Matter Expert guidance on the usage and operation of the Oracle Fusion Platform.
2. Provide technical guidance and communicate technical fixes (e.g., root cause/configurations) in a way that is understandable to users and stakeholders.
3. Assist in incident resolution of IT system issues ensuring this is undertaken in a timely fashion and adhering to given Service Levels.
4. Collaborate and establish good working relationships with key stakeholders, including business team stakeholders, Project Fusion stakeholders, wider DEST POD teams, ERP Strategy and Support Teams.
5. Effectively communicate relevant information, products and services to the Service desk team leads, at the right time in an appropriate style, throughout the lifecycle of service impacting incidents.
6. Take ownership and provide a level of service that puts the customer at the heart of everything we do in resolving issues.
7. Build rapport within and across teams, to improve service delivery and achieve bank objectives and maintain a high performance culture within the IT service desk.
8. Seek, listen to, and accept feedback; use mistakes, failures, and successes as data for future development.
9. Highlight the IT risk associated with the adoption of emerging technology solutions, especially in relation to externally hosted cloud-based services.
10. Recognise inefficiencies and suggest ways to improve local risk and compliance processes.

Requirements

1. Be able to respond efficiently and proactively taking decisions in the interest of service availability.
2. Experience working in relevant environments, i.e., background in production support or working as part of a service desk or helpdesk within an IT context.
3. Role relevant qualifications, i.e., Oracle Fusion certification is desirable.
4. Experience working in relevant environments, i.e., cloud technology applications, ideally within an ERP context is desirable.
5. A desire to find ways to continually improve the service delivered to customers and look for ways to innovate.
6. Flexible and adaptable in the face of a changing working environment. This is a 24×7 Service desk working across different shift patterns supporting a Global model of support.
7. Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered.
8. An understanding of risk management and proven experience of ensuring own/others’ compliance with relevant regulatory processes.
9. Ability to follow a given procedure and execute to a high level of accuracy.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India