HROps - Global TA Service Specialist I

Hitachi Energy Ltd.; Bengaluru; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Hitachi Energy Ltd. is seeking a Global Talent Acquisition Operations Support Specialist to be the primary contact for TA and onboarding support.

You will manage inquiries, maintain knowledge resources, and drive process improvements to deliver a superior experience for recruiters, hiring managers, HR partners, and candidates. You will analyze data, optimize processes, educate stakeholders, and collaborate across IT, HRIS, and cross-functional teams to ensure compliant, efficient operations in a

Qualifications

• 1–2 years of experience in Talent Acquisition Operations or HR Shared Services.
• Understanding end-to-end recruitment and onboarding processes in a global environment.
• Proficiency with Workday Recruiting and Workday HCM.
• Experience with ATS, HR platforms, ticketing tools, and MS Office.
• Strong analytical, problem-solving, and attention to detail.
• Excellent communication and collaboration across global teams.

Responsabilités

• Serve as the first point of contact for TA and Onboarding inquiries and resolve issues or escalate as needed.
• Manage support channels and queues ensuring SLAs.
• Guide stakeholders to self-service tools and SOPs for efficient resolution.
• Escalate complex issues to specialist teams with proper handoff.
• Create and maintain knowledge content, SOPs, and training materials.
• Identify documentation gaps and suggest improvements.
• Communicate updates, manage expectations, promote process awareness.
• Support adoption of new tools and self-service capabilities.
• Analyze support metrics to identify trends and root causes.
• Monitor process compliance and perform operational audits.
• Lead small-to-medium global projects to improve operations.
• Collaborate with Talent Acquisition, New Joiner Experience, HRIS, IT and Global Recruiting.
• Ensure compliance with regulations and guidelines.
• Uphold Hitachi Energy core values of safety and integrity.

Connaissances

Analytical skills

Problem solving

Communication

Stakeholder management

Collaboration

Attention to detail

Formation

Bachelor's degree in HR or Business Admin

Outils

ATS

Workday Recruiting

Workday HCM

Ticketing tools

Microsoft Office

Description du poste

The opportunity:

The Global Talent Acquisition (TA) Operations Support Specialist serves as the primary point of contact for Talent Acquisition and Onboarding operational support across Hitachi Energy. This role is responsible for managing stakeholder inquiries, maintaining knowledge resources, supporting process and system improvements, and ensuring a positive user experience for recruiters, hiring managers, HR partners, and candidates. The position also plays a key role in driving operational excellence through data analysis, process optimization, stakeholder education, and cross-functional collaboration.

How you'll make an impact:

• Serve as the first point of contact for TA and Onboarding operational inquiries and provide timely, accurate resolution or escalation.
• Manage support channels and case queues, ensuring compliance with established service level agreements (SLAs).
• Guide stakeholders to self-service tools, knowledge articles, and standard operating procedures to promote efficient issue resolution.
• Escalate complex process or system issues to appropriate specialist teams and ensure effective case handoff and follow-up.
• Create, maintain, and enhance knowledge base content, SOPs, user guides, training materials, and process documentation.
• Identify documentation gaps and recommend improvements based on support trends and stakeholder feedback.
• Communicate effectively with stakeholders, providing updates, managing expectations, and promoting process awareness.
• Support adoption of new tools, processes, and self-service capabilities through stakeholder education and engagement.
• Analyze support metrics and operational data to identify trends, root causes, and opportunities for continuous improvement.
• Monitor process compliance, perform operational audits, and proactively identify potential issues before they impact users.
• Support and lead operational improvement initiatives, system enhancements, process standardization efforts, and small-to-medium-scale global projects.
• Develop and optimize support, escalation, and operational processes to improve efficiency, service quality, and stakeholder experience.
• Partner closely with Talent Acquisition, New Joiner Experience, HRIS, IT, Global Recruiting, and other cross-functional teams to ensure operational alignment and successful delivery of business objectives.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelor's degree in human resources, Business Administration, or a related field.
• 1 to 2 years of experience in Talent Acquisition Operations, HR Operations, Shared Services, or Recruitment Support.
• Strong understanding of end-to-end recruitment and onboarding induction journey processes in a global environment.
• Proficiency in Applicant Tracking Systems (ATS), HR platforms, ticketing tools, and Microsoft Office applications.
• Hands-on experience with Workday Recruiting and Workday HCM, including candidate management, job requisition administration, reporting, and transaction support.
• Strong analytical, problem-solving, and process improvement skills with attention to detail.
• Excellent communication, stakeholder management, and collaboration skills with the ability to work across global teams.