HR Technology Program Manager

Air India; Gurugram District; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Air India is seeking a Senior HR Technology Program Lead to drive the enterprise HR tech strategy, overseeing SAP SuccessFactors, PeopleStrong, and related HR applications. The role emphasizes governance, program management, and cross-functional collaboration to transform the employee lifecycle.

The candidate will manage complex programs, partner with HR leadership, and ensure compliance, data quality, and timely delivery across HR platforms and integrations.

Qualifications

• Bachelor's degree in engineering, IT, CS, HR, or business administration.
• MBA/PGDM preferred with HR tech certifications.
• 12+ years in enterprise applications, HR technology, or digital transformation.

Responsibilities

• Define and execute the HR Technology roadmap aligned with enterprise, HR, and Digital priorities across SAP SuccessFactors, PeopleStrong, and related HR applications.
• Act as program partner to HR leadership for technology-enabled transformation across the employee lifecycle.
• Drive process standardization, automation, data quality, and adoption while minimizing customization and technical debt.
• Lead concurrent HR Technology initiatives from business case through design, build, testing, cutover, hypercare, and transition to operations.
• Institute governance controls including SteerCo, PMO, RAID logs, stage gates, and executive dashboards.
• Govern requirements, solution design, test readiness, go-live criteria, cutover, hypercare exit, and BAU handover.
• Coordinate requirements and solution decisions across Employee Central, Recruiting, Onboarding, Performance, Compensation, Learning, payroll, and attendance.
• Own release impact assessment, regression scope, business communication, and production readiness governance.
• Partner with HR leaders, process owners, and Digital teams to resolve priorities, risks, and dependencies.
• Govern implementation partners, AMS providers, and vendors for delivery quality, milestones, and service levels and monitor vendor performance.
• Maintain risk registers and ensure timely mitigation and escalation of critical issues.
• Ensure solutions comply with internal controls, audit requirements, data privacy obligations, and segregation of duties.
• Govern incident, problem, change, release, and SLA management for HR platforms.

Skills

HR Tech leadership

SAP SuccessFactors

PeopleStrong

HR applications

Program management

Governance

Vendor governance

Stakeholder management

Data governance

Compliance

Education

Bachelor's in Engineering/IT/CS/HR/BA

MBA/PGDM

HR Tech certifications

Tools

PMP/PRINCE2/Agile

Enterprise systems

Job description

Key Responsibilities

Strategic Activities

• Define and execute the HR Technology roadmap aligned with enterprise, HR, and Digital priorities across SAP SuccessFactors, PeopleStrong, and related HR applications.
• Act as program partner to HR leadership for technologyenabled transformation across the employee lifecycle.
• Drive process standardization, automation, data quality, and adoption while minimizing customization and technical debt.

Program Management & Governance

• Lead concurrent HR Technology initiatives from business case through design, build, testing, cutover, hypercare, and transition to operations.
• Institute governance controls including SteerCo, PMO, RAID logs, stage gates, and executive dashboards.
• Govern requirements, solution design, test readiness, golive criteria, cutover, hypercare exit, and BAU handover.

Functional & Integration Governance

• Coordinate requirements and solution decisions across Employee Central, Recruiting, Onboarding, Performance, Compensation, Learning, payroll, and attendance.
• Ensure requirements are complete, traceable, and translated into specifications, user stories, and acceptance criteria.
• Own release impact assessment, regression scope, business communication, and productionreadiness governance.

Stakeholder & Vendor Management

• Partner with HR leaders, process owners, and Digital teams to resolve priorities, risks, and dependencies.
• Govern implementation partners, AMS providers, and vendors for delivery quality, commercials, milestones, and service levels and Monitor vendor performance and intervene early where delivery or cost deviates.

Risk, Compliance & Operations

• Maintain risk registers and ensure timely mitigation and escalation of critical issues.
• Ensure solutions comply with internal controls, audit requirements, dataprivacy obligations, and segregationofduties principles.
• Govern incident, problem, change, release, and SLA management for HR platforms.

Skills Required

• HR Technology portfolio leadership across SAP SuccessFactors, payroll, attendance, learning, and employeeexperience platforms.
• Enterprise program management, portfolio planning, governance, and benefits realization.
• Business process analysis, solution design, data and integration governance.
• Executive stakeholder management, commercial acumen, and vendor governance.
• Risk, change, release, testing, and operationalreadiness management.

Key Performance Indicators

• Program Delivery & Adoption: Scope, milestones, budget, benefits realization, stakeholder satisfaction, and timely transition to operations.
• Platform & Risk Performance: Availability, integration success, incident reduction, audit/security compliance.
• Vendor & Team Performance: SLA adherence, quality, knowledge transfer, team capability, and engagement.

Education & Experience

• Minimum: Bachelor’s in Engineering, IT, Computer Science, HR, or Business Administration.
• Preferred: MBA/PGDM and certifications (HR Tech, PMP/PRINCE2/Agile).
• Experience: 12+ years in enterprise applications, HR Technology, or digital transformation; leadership of complex programs; vendor and budget management; executive governance.