HR Systems Support Specialist, MEA/EAP

Umdasch Group; Navi Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Doka is seeking an HR Systems Support Specialist to join the MEA & East Asia Pacific HR team. The role supports rollout, project management, optimization and day-to-day success of HR systems across multiple countries, collaborating with regional and global teams.

Based in India, you will work with the HR Systems group to ensure reliable, user-friendly platforms and alignment with global standards, helping digitalise HR processes and employee experiences.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or related field.
• At least 5 years' experience in a similar HR systems support role in international corporate environments.
• Experience supporting HR system implementations, including planning, user training and rollout activities.
• Strong working knowledge of SAP HCM or SuccessFactors; experience with SmartRecruiters and Power BI would be an advantage.
• Experience providing end-user support and troubleshooting system-related issues.
• Receptive mindset and curiosity towards AI tools and technologies
• A customer-focused, solution-oriented mindset with excellent interpersonal and communication skills.

Responsibilities

• Provide first-line support and user training for HR systems across the Middle East, Africa and East Asia Pacific, including SAP HCM, SuccessFactors, SmartRecruiters, Aemlic (former Centric, electronic personnel file) and SAP Concur (expense management).
• Support the planning, coordination and successful implementation of HR system rollouts across multiple countries.
• Help maintain high-quality employee data by ensuring compliance with global standards while supporting local business requirements.
• Drive continuous improvement by listening to user feedback, identifying opportunities to enhance processes and recommending practical solutions within our global framework and considering AI tools and potential / future readiness.
• Maintain and update organisational structures and master data within our HR systems.
• Prepare and deliver standard reports to support HR operations and decision-making.
• Partner closely with the Area Compensation & Benefits Specialist, Global HR Process & Systems team, AI Lead and HR colleagues across the region.
• Analyse system incidents and enhancement requests, providing first-level support and coordinating with the Global HR Systems team for advanced issues.

Skills

SAP HCM

SuccessFactors

SmartRecruiters

Power BI

HR systems

Education

Bachelor's degree in Computer Science or Information Technology

Tools

SAP HCM

SuccessFactors

SmartRecruiters

Power BI

Job description

Doka is a global leader in innovative formwork solutions and services across all areas of construction, and a worldwide supplier of comprehensive scaffolding systems for a broad range of applications. With more than 160 sales and logistics facilities in over 54 countries, Doka provides a high‑performing distribution network that ensures expert advice, customer service and technical support on site, with equipment delivered quickly regardless of project size or complexity. Employing 8,000 people worldwide, Doka is part of the Umdasch Group, a company that has stood for reliability, experience and trustworthiness for more than 150 years and serves as the parent organization for its directly affiliated divisions, including Doka, Umdasch The Store Makers and Umdasch Industrial Solutions.

Established to provide a versatile network of products, systems and expertise, the areas Doka Middle East & Africa and Doka Asia Pacific (APAC) support some of the world’s fastest growing economies. This positions Doka as a strong partner for a wide range of projects, from major infrastructure such as metro systems, bridges and tunnels to cost efficient housing developments. Headquartered in Dubai, United Arab Emirates, and Kuala Lumpur, Malaysia, the Doka MEA and APAC Area teams serve as the central hubs for key functions across the regions and act as links to our headquarters in Austria.

Do you enjoy solving system challenges, helping people get the best out of technology, and improving the way HR works? Are you someone who combines technical curiosity with a passion for delivering an excellent user experience?

We are looking for an HR Systems Support Specialist to join our MEA & East Asia Pacific HR team. This newly created role offers the opportunity to work with multiple countries, supporting the rollout, project management, optimisation and day-to-day success of our HR systems while collaborating with colleagues across the region and at our global headquarters.

Working closely with the Area Compensation & Benefits Specialist and our global HR Systems team, you will play an important role in ensuring our HR platforms and projects are reliable, user-friendly and aligned with global standards. Your work will directly support our digitalisation journey and help create a seamless experience for HR teams and employees across the region.

If you enjoy combining technology, problem-solving and collaboration in an international environment—and can confidently train and communicate with stakeholders at all levels, from HR users and country teams to regional and global colleagues we'd love to hear from you.

This position will be based in India and report to the Head of HR MEA/EAP based in Dubai and work closely with the Compensation & Benefits Specialist MEA/EAP.

Job Description

WHAT IF your HR systems expertise enhanced the employee experience across MEA & EAP?

What you'll be doing

As our regional HR Systems Support Specialist, you will:

• Provide first-line support and user training for HR systems across the Middle East, Africa and East Asia Pacific, including SAP HCM, SuccessFactors, SmartRecruiters, Aemlic (former Centric, electronic personnel file) and SAP Concur (expense management).
• Support the planning, coordination and successful implementation of HR system rollouts across multiple countries.
• Help maintain high-quality employee data by ensuring compliance with global standards while supporting local business requirements.
• Drive continuous improvement by listening to user feedback, identifying opportunities to enhance processes and recommending practical solutions within our global framework and considering AI tools and potential / future readiness.
• Maintain and update organisational structures and master data within our HR systems.
• Prepare and deliver standard reports to support HR operations and decision-making.
• Partner closely with the Area Compensation & Benefits Specialist, Global HR Process & Systems team, AI Lead and HR colleagues across the region.
• Analyse system incidents and enhancement requests, providing first-level support and coordinating with the Global HR Systems team for advanced issues.

Qualifications

What we're looking for

You are someone who enjoys learning new systems, solving problems and working with people from different cultures and backgrounds. You communicate clearly and confidently with stakeholders at all levels, building trust through your approachable style and ability to translate technical topics into practical solutions. You have a structured way of working, pay close attention to detail and take pride in delivering high-quality support.

• Bachelor's degree in Computer Science, Information Technology or another relevant field.
• At least 5 years' experience in a similar HR systems support role within an international corporate environment.
• Proven experience supporting HR system implementations, including planning, user training and rollout activities.
• Strong working knowledge of SAP HCM or SuccessFactors (Performance, Goals, Succession, Talent Management, Learning); experience with SmartRecruiters and Power BI would be an advantage.
• Experience providing end-user support and troubleshooting system-related issues.
• Receptive mindset and enthusiastic curiosity towards innovative AI tools and technologies
• A customer-focused, solution-oriented mindset with excellent interpersonal and communication skills, enabling you to build effective relationships and confidently support stakeholders at all organisational levels while balancing local business needs with global standards.
• Strong organisational skills, attention to detail and analytical thinking.
• A collaborative team player who enjoys working in an international, high-performing environment.

Additional Information

This is an opportunity to become part of a global organisation where technology and people come together to improve the employee experience. You'll gain exposure to regional and global HR initiatives, work with modern HR technologies and collaborate with experienced colleagues across multiple countries. If you're looking for a role where you can make a tangible impact while continuing to develop your expertise in HR systems, we'd be excited to welcome you to our team.