HR Solutions Services Associate IV

Conduent; Dadri; On-site; INR 300,000 - 600,000; Full time

Job summary

Conduent is seeking an HR Associate in Dadri, Uttar Pradesh to handle HR inquiries, guide employees, and support payroll and benefits administration. You will work within established procedures and collaborate with teams to ensure accurate records and compliant processes.

The role requires strong communication, problem solving, and the ability to coordinate with multiple stakeholders while maintaining a high level of service.

Qualifications

• Respond to HR inquiries via phone, email, or chat per client policies.
• Assist employees and managers with HR forms and navigation of HR systems.
• Investigate payroll/record issues and resolve discrepancies.
• Provide information on personnel forms and records as needed.
• Advise on benefit plan options.

Responsibilities

• Answer queries related to HR policies and processes.
• Resolve inquiries quickly via phone or chat.
• Assist with HR forms and records; guide users through HR systems.
• Investigate issues raised by employees about payments or records.
• Provide information on benefits and policy details.
• Ensure compliance with client policies and standards.

Skills

Communication

Team leadership

Problem solving

Interpersonal skills

Analytical thinking

Education

Vocational HR training

Tools

HRIS

Payroll systems

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to perform business support or technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Has advanced and specialized expertise within a range of analytical or operational processes.
• Completes assignments and facilitates the work of others.
• May coordinate assignments beyond work area.
• Proposes improvements to processes and methods.
• Acts as a lead, coordinating the work of others, but is not a supervisor.
• Works autonomously within established procedures.

Functional Knowledge

• Has developed skills in a range of processes, procedures, and systems.
• Acts as a technical expert in some areas.

Business Expertise

• Understanding of how best teams integrate and work together to achieve company goals.

Impact

• Impacts a team, by example, through the quality service and information provided
• Suggests work procedure and practice enhancements to improve efficiency.

Leadership

• Serves as a team lead.
• May allocate work to team members.
• Provides subject matter guidance to junior team members.

Problem Solving

• Provides solutions to atypical problems with little or no precedent.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Answers telephone, e-mail, or chat queries related to HR following client policies and procedures.
• Resolves telephone and chat inquiries quickly.
• Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies.
• Investigates any issues raised by the client's employees related to incorrect payments/incorrect records.
• Provides information to employees and HR on matters pertaining to personnel forms and records.
• Initiates appropriate actions as required by HR or employee.
• Advises on benefit plan options.
• Performs other duties as assigned.
• Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.