HR Shared Service Employee Experience Specialist

Aitomic Jobs; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

NielsenIQ is seeking an HR Shared Service Employee Experience Specialist for a fixed-term contract in Pune, MH, India. You will ensure continuity of BAU HR operations, answer employee queries, and maintain accurate records, connecting associates with the right tools.

You will identify process improvements, document administrative work, and collaborate with global teams to standardize HR activities, while supporting system usage and escalation for complex issues.

Qualifications

• 2+ years in HR operations or shared services.
• Strong verbal and written English communication.
• Excellent organizational skills and attention to detail.
• Ability to analyze and resolve issues with a service mindset.

Responsibilities

• Ensure BAU HR operations for assigned cluster/country.
• Respond to employee queries and maintain accurate data.
• Support automation and standardization across processes.
• Collaborate with global and local teams to uphold SLAs.

Skills

HR operations

English communication

Problem solving

Data accuracy

Customer service

Tools

Workday

Workday Help

MEET

Job description

Short Summary

HR Shared Service Employee Experience Specialist with NielsenIQ. This is a fixed-term contractual position. In this role you will: Ensure continuity of business as usual (BAU) HR operations and administrative work for your assigned cluster/country Ensure our employees’ most fundamental needs are met by effectively answering employee queries, maintaining accurate employee data and connecting associates with the right tools…

Key Details

• Position / opportunity: HR Shared Service Employee Experience Specialist
• Organization: NielsenIQ
• Country / coverage: India
• Location: Pune, MH, India
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Education
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-08-16
• Application deadline: Not specified

Description

This is a fixed-term contractual position. In this role you will: Ensure continuity of business as usual (BAU) HR operations and administrative work for your assigned cluster/country Ensure our employees’ most fundamental needs are met by effectively answering employee queries, maintaining accurate employee data and connecting associates with the right tools Ensure best in class service when it comes to HR administrative processes Identify and document local and cluster level administrative work pertaining to standard letters, documents, and agreements Identify and document any additional administrative and operational work currently owned by local, regional, and global HRBPs and COEs which could move into the Employee Experience team Review our policies, processes, and ways of working holistically for opportunities to streamline – eliminate waste and redundancy Propose improvements to internal processes with an eye towards automation, enabling more consistency across the HR and the NielsenIQ business (both locally and globally) Research and bring latest practices in the cluster/country to the team Stay connected with the other Employee Experience team members, ensuring that we take a consistent approach wherever possible and avoid duplication of effort or regionally varied processes Implement systems/automation-based solutions for the organization Support the transition of repeatable and scalable HR activities into Tier 1 teams, enabling local teams to focus on specialized, high-impact work while ensuring seamless escalation and handoff for complex issues. Contribute to the continuous improvement of standardized work by identifying opportunities to streamline, automate, and document processes, reducing variation and duplication of effort. Collaborate with global and local Employee Experience colleagues to embed best practices, maintain strong governance, and uphold service level agreements for all standardized support activities. Deliver HR services using standardized processes, templates, and tools to ensure consistency, reliability, and a best-in-class employee experience across all regions and teams. Champion the adoption of standardized work practices, ensuring that all support activities are aligned with organizational policies and continuously improved for efficiency and effectiveness. Demonstrate the ability to understand, interpret, and apply local legal frameworks and administrative regulations effectively within day-to-day operations. Ensure proficient and up-to-date usage of core HR systems (Workday, Workday Help, MEET, etc.), continuously learning and adapting system enhancements to maximize efficiency, data accuracy, and employee experience. Act as a knowledgeable point of contact for system-related processes, supporting both employees and HR stakeholders in navigating tools effectively. Minimum 2+ Years of Experience in HR Understanding of common level HR administrative and operational work Excellent verbal and written communication skills Excellent organizational skills and attention to detail Strong analytical and problem-solving skills Able to build strong partnerships and work closely with people across all levels of the company Ability to prioritize tasks Good knowledge of written and spoken English Sound knowledge of core HR processes & procedures will be advantageous Advanced knowledge of Workday and the ability to troubleshoot and resolve complex system issues Strong analytical and problem-solving skills, with a focus on root cause analysis and continuous improvement in troubleshooting practices Experience with case management tools and escalation processes, ensuring timely and accurate resolution of employee queries Ability to collaborate effectively with Tier 1 support, IT, and external vendors to resolve escalated issues and implement long-term solutions Excellent communication skills for engaging with stakeholders at all levels and providing clear updates on issue resolution Proficiency in documenting processes, sharing knowledge, and supporting the continuous improvement of standardized work A customer service mindset, ensuring employees receive high-quality, empathetic support throughout…

Responsibilities

• This is a fixed-term contractual position.
• In this role you will: Ensure continuity of business as usual (BAU) HR operations and administrative work for your assigned cluster/country Ensure our employees’ most fundamental needs are met by effectively answering employee queries, maintaining accurate…
• Contribute to the continuous improvement of standardized work by identifying opportunities to streamline, automate, and document processes, reducing variation and duplication of effort.
• Collaborate with global and local Employee Experience colleagues to embed best practices, maintain strong governance, and uphold service level agreements for all standardized support activities.
• Deliver HR services using standardized processes, templates, and tools to ensure consistency, reliability, and a best-in-class employee experience across all regions and teams.
• Champion the adoption of standardized work practices, ensuring that all support activities are aligned with organizational policies and continuously improved for efficiency and effectiveness.

Requirements / Eligibility

• cal legal frameworks and administrative regulations effectively within day-to-day operations.
• Ensure proficient and up-to-date usage of core HR systems (Workday, Workday Help, MEET, etc.), continuously learning and adapting system enhancements to maximize efficiency, data accuracy, and employee experience.
• Act as a knowledgeable point of contact for system-related processes, supporting both employees and HR stakeholders in navigating tools effectively.
• Minimum 2+ Years of Experience in HR Understanding of common level HR administrative and operational work Excellent verbal and written communication skills Excellent organizational skills and attention to detail Strong analytical and problem-solving skills…