HR Service Delivery Senior Manager

8102 ASOL-Mumbai STPI Company; Mumbai; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

Accenture PLC is seeking a Workforce Data Admin - HR Service Delivery Senior Manager to lead end-to-end Employee Data Management and Workforce Administration across the employee lifecycle. You will drive service delivery, governance, and automation while aligning with client HR priorities and global operations.

The role requires extensive HR operations experience, leadership of large teams, and a track record of delivering measurable improvements in quality and efficiency within a multi-client

Qualifications

• Experience in HR operations, BPM, shared services or outsourcing.
• International experience in Employee Data Management or Workforce Administration.
• Proven leadership of managers and large delivery teams.
• Certification in HR, Business Admin, or related field preferred.

Responsibilities

• Leads end-to-end EDM/WFA operations across the employee lifecycle.
• Accountable for SLAs, quality, cost, controls, governance and escalations.
• Drives automation, continuous improvement, data quality and transitions.
• Works with client HR governance and high-performing teams across accounts and geographies.

Skills

HR operations

Service Delivery

Service Line & BPO

Workday

MS Office

Operational Excellence

Critical Thinking

Problem Solving

Quality Management

Business Case Development

Business Operations

Multi-cultural Awareness

Education

Any Graduation

Tools

Workday

MS Office

Job description

Skill required: Workforce Data Admin - HR Service Delivery Designation: HR Service Delivery Senior Manager Qualifications:Any Graduation Years of Experience:16 to 25 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Provides strategic and operational leadership for Employee Data Management & Workforce Administration services. Leads People Relations delivery teams, aligns services with client HR and business priorities, manages stakeholder relationships, and drives team performance, engagement, coaching, mobility, governance and continuous improvement. Manages compliant and measurable employee lifecycle delivery, including onboarding, employee and organisation data changes, people movements, leave, benefits administration, exits and document management. Strengthens controls, data quality and service governance while driving automation, process improvement and reliable service outcomes. Relevant exeperience is a must.

• HR & Contact Center experience; Service Delivery; Service Line & BPO knowledge; Workday & MS Office; Operational Excellence; Critical Thinking & Problem Solving; Quality & Service Quality Management; Business Case Development; Business Operations & Operations Management; Business Process Design & Implementation; Process Architecture; Multi-cultural Awareness.

What are we looking for?

• Experience Educational Qualification
• Relevant years of overall experience, preferably in HR operations, business process management, shared services or outsourcing.
• Relevant years of international experience in Employee Data Management, Workforce Administration or closely related employee lifecycle administration processes. Demonstrated experience leading managers & sizable delivery teams in a complex, global or multi-client environment.
• Proven experience in service governance, client management, operational improvement, transition or transformation of HR operations.
• Certification in Human Resources, Business Administration, Management or a related discipline is preferred.
• Must be flexible with respect to shift timings & be available to support global client & operational requirements.
• HR Experience
• Contact Center Experience Problem Solving
• Service Quality Management Workday Experience
• MS Office Experience Operational Excellence Critical Thinking
• Thorough understanding of the Service Line.
• Thorough understanding of Business Process Outsourcing Service Delivery Experience
• Multi-cultural awareness.

Roles and Responsibilities:

• Leads end to end EDM or WFA operations, ensuring predictable, compliant delivery across employee lifecycle processes. Accountable for SLAs, quality, cost, controls, governance and escalations. Drives automation, continuous improvement, data quality and transitions while leading client stakeholders, HR governance and high-performing teams across accounts and geographies.
• Business Case Development Business Operations Management
• Business Process Design Business Process Implementation Operations Management
• Problem Solving Process Architecture Quality Management
• Service Quality Management

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture