HR Service Delivery Analyst

Accenture PLC; Mumbai; On-site; INR 500,000 - 750,000; Full time

Job summary

Accenture PLC is seeking an HR Service Delivery Analyst to support Talent Acquisition in Workday Recruiting. The role focuses on interview scheduling, candidate communication, documentation management, system updates, and reporting across geographies.

The candidate will work within standard recruitment and RPO frameworks, ensuring data accuracy, SLA adherence, and a consistent candidate experience throughout the recruitment lifecycle.

Qualifications

• Advanced interview scheduling and coordination.
• Candidate communication and stakeholder coordination.
• ATS data entry, maintenance, and reporting support.
• Offer documentation and recruitment administration activities.
• Adherence to recruitment processes, SLAs, and compliance requirements.
• Exposure to recruitment processes, especially in the travel and aviation industry.
• Knowledge of Workday Recruiting module.

Responsibilities

• APAC Recruitment Admin to support the talent acquisition team and end-to-end recruitment processes.
• Assist in scheduling interviews across multiple time zones.
• Maintain and update ATS with candidate information.
• Coordinate background checks, drug tests, and onboarding documentation.
• Communicate interview logistics, feedback, and next steps to candidates.
• Prepare and send offer letters and related documents.
• Ensure compliance with US labor laws and internal hiring policies.
• Generate recruitment reports and dashboards as needed.
• Assist in job postings on various job boards and social media platforms.
• Liaise with hiring managers to ensure timely feedback and updates.

Skills

Interview scheduling

Candidate communication

ATS data entry

Recruitment administration

Compliance awareness

Workday Recruiting

Education

Any Graduation

Tools

Smart Recruiter

ATS

PowerPoint

Job description

Skill required:

Talent Acquisition - Workday Recruiting

Designation:

HR Service Delivery Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• The Talent Acquisition Recruitment Administrator is responsible for providing advanced administrative and coordination support across the recruitment lifecycle, ensuring smooth, timely, and compliant hiring operations
• The role focuses on interview scheduling, candidate communication, documentation management, system updates, and reporting, while supporting recruiters and sourcers across multiple roles and geographies
• The role operates within established recruitment and RPO frameworks and is accountable for data accuracy, process adherence, SLA support, and a consistent candidate experience across recruitment activities

What are we looking for?

• Educational Qualification
• Any Graduate
• Shift Timings
• Must be flexible with respect to shift timings.
• Relevant years of experience in Talent Acquisition administration or recruitment support roles, including:
• Advanced interview scheduling and coordination
• Candidate communication and stakeholder coordination
• ATS data entry, maintenance, and reporting support
• Offer documentation and recruitment administration activities
• Adherence to recruitment processes, SLAs, and compliance requirements
• Exposure to recruitment processes, especially in the travel and aviation industry
• Knowledge of Workday Recruiting module

Roles and Responsibilities:

• APAC Recruitment Admin to support the talent acquisition team. The ideal candidate will assist in the end to end recruitment process, ensuring smooth coordination, compliance, and timely communication with candidates and internal stakeholders.
• Support recruiters in scheduling interviews across multiple time zones
• Maintain and update applicant tracking systems ATS with candidate information
• Coordinate background checks, drug tests, and onboarding documentation
• Communicate with candidates regarding interview logistics, feedback, and next steps
• Prepare and send offer letters and other employment related documents
• Ensure compliance with US labor laws and internal hiring policies
• Generate recruitment reports and dashboards as needed
• Assist in job postings on various job boards and social media platforms
• Liaise with hiring managers to ensure timely feedback and process updates
• Knowledge Skills Requirements
• Strong verbal and written communication skills including sentence mastery, vocabulary, fluency, and pronunciation
• Customer service orientation with ability to engage candidates and stakeholders professionally
• Proficiency in MS Office Excel Word and PowerPoint for tracking, reporting, and documentation
• Strong email writing skills with clear, professional, and structured communication
• Working knowledge of Applicant Tracking Systems ATS, Smart Recruiter and recruitment trackers
• High attention to detail and data accuracy
• Time management, prioritization, and coordination skills
• Ability to work collaboratively with recruiters, sourcers, and hiring managers
• Understanding of recruitment processes, RPO models, and administrative best practices

Any Graduation

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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