HR Service Center Representative

Ameriprise Financial Services, LLC; Gurugram District; Hybrid; INR 420,000 - 540,000; Full time

Job summary

Ameriprise India LLP is hiring a HRSC Representative to serve as the first point of contact for employee questions on payroll, benefits and HR topics within our Global HR Service Center. The role blends customer service with HR knowledge to respond quickly via phone, chat, web portal or email.

Requirements include 1+ year in HR customer service, MS Office proficiency, and excellent written and verbal communication. Work is in-office with hybrid options and a collaborative, client-centric culture.

Qualifications

• 1+ year of customer service experience in HR.
• MS Office proficiency including Outlook, Teams, Word and Excel.
• Organized with strong attention to detail.
• Ability to multi-task and follow through.
• Excellent written and verbal communication.

Responsibilities

• Provide accurate and timely responses to questions via phone, chat, web or email.
• Educate employees on self-service tools and resources.
• Probe for information to diagnose issues and determine actions.
• De-escalate upset employees with compassion.
• Escalate complex inquiries to the appropriate team.
• Resolve problems through listening and critical thinking.
• Identify areas to improve HR processes to boost self-service.
• Recommend process improvements to drive efficiencies.
• Ensure employee privacy and data confidentiality.

Skills

Customer service

HR knowledge

Communication

Multitasking

Attention to detail

Education

Bachelor’s degree

Tools

CRM software

Case management tools

Job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

The HRSC Representative provides the first point of contact for all employee questions related to basic payroll, benefits and human resources topics within our Global HR Service Center. This position blends a passion for customer service and knowledge of human resources to quickly and accurately respond to questions received via the phone, chat, web portal or email. Answering questions will include educating employees on self-service tools, resources and information.

Key Responsibilities

• Provide accurate and timely response to questions and inquiries received via phone, chat, web or email.
• Utilize available tools and knowledge to consistently respond to questions and provide education and coaching to employees on how and where to obtain information on their own in the future.
• Probe for information to diagnose issues and to determine the best course of action to assist the employee with resolution.
• Demonstrate compassion, sound judgement and understanding to diffuse upset employees.
• Properly identify and elevate complex inquiries/issues to the appropriate escalation point via case management tool for research and resolution.
• Solve problems through active listening, troubleshooting and critical thinking.
• Leverage experience from employee interactions to identify points of confusion or lack of knowledge with human resources practices and procedures and recommend changes that will lead to increased employee self-service and understanding.
• Recommend process improvements to drive efficiencies and improve the overall employee experience.
• Ensure employee privacy including confidentiality and protection of sensitive data.

Required Qualifications

• 1+ years of customer service experience in HR domain
• Proficiency with MS office suite of software (Outlook, Teams, Word, Excel)
• Organized with strong attention to detail.
• Ability to multi-task and demonstrate strong follow-through.
• Excellent written and verbal communication

Preferred Qualifications

• Bachelor’s degree in related field of study
• Previous experience in HR service/contact center supporting HR, payroll and/or benefits
• Experience with case management/CRM software

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(8:00p-4:30a)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Human Capital

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.