HR Officer

Aga Khan Rural Support Programme; Muzaffarpur; On-site; INR 450,000 - 600,000; Full time

Benefits offered by this job

Comprehensive medical insurance for employee, spouse and children

Maternity and paternity leave as per policy

15 general leaves and 16.5 earned leaves annually

5-day work week

On-site and off-site training opportunities

Job summary

A prominent NGO in India is seeking a skilled HR Officer to implement HR systems and policies effectively. The role involves timely hiring, recruitment coordination, support for staff grievances, and communication of HR guidelines. The organization offers comprehensive benefits including medical insurance and ample leave. Strong interpersonal and communication skills, along with a postgraduate degree in Human Resources or a relevant field, are essential for this position. Apply now to be part of this impactful team.

Qualifications

• Minimum 5 years of experience in HR operations or development sector roles.
• Familiarity with decentralized work environments is an asset.
• Willingness to travel to field offices and remote clusters.
• Ability to handle confidential matters with sensitivity.
• Knowledge of HR policies, grievance redressal frameworks, and basic labor laws.
• Proficiency in MS Office and HR documentation.
• Willingness to travel to field offices and remote clusters.
• Role requires high field engagement with staff and managers.

Responsibilities

• Assist in rolling out and monitoring HR initiatives and systems.
• Coordinate end-to-end recruitment processes including interviews.
• Ensure HR policies and updates are clearly communicated to staff.
• Support timely resolution of staff grievances and documentation.
• Maintain and update staff data in coordination with central HRIS.
• Ensure that HR policies, guidelines, and updates are clearly communicated and understood by all staff, especially field teams.
• Act as a field‑level resource for explaining HR rules, leave structures, entitlements, and compliance expectations.
• Support timely resolution of staff grievances, ensuring confidentiality and documentation.
• Escalate serious issues to HR Lead and assist in investigation or follow‑up where needed.
• Coordinate training sessions as per the training calendar or identified needs.
• Assist in identifying individual and collective training needs based on feedback from managers and performance data.
• Maintain and update staff data in coordination with central HRIS.
• Provide regular reports on recruitment, attrition, training participation, etc.
• Work in close coordination with Admin focal points.

Skills

Strong interpersonal skills

Communication skills

Proficiency in MS Office

Knowledge of HR policies

Education

Postgraduate in Human Resources

Masters degree in Human Resources or relevant field

Job description

Education

Post sid graduate in Human Resources or Masters degree in Human Resources, or relevant field.

Experience

Minimum 5 years of experience in HR operations or development sector HR roles. Familiarity Dealer with rural/decentralized work environments will be an asset. Strong interpersonal and communication skills. Ability to handle confidential matters with sensitivity. Knowledge of HR policies, grievance redressal frameworks, and basic labor laws. Proficiency in MS Office and HR documentation. Willingness to travel to field offices and remote clusters. Role requires high field engagement with staff and managers.

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Preferred Attributes

• Experience in rural development or profession .
• Strong alignment with AKRSP India’s mission and values.
• Opportunity to work with a renowned NGO.
• On‑site and off‑site training opportunities.
• 5‑day work week.
• Comprehensive medical insurance for employee, spouse and children.
• Maternity and paternity leave as per organizational policy.
• 15 general leaves and 16.5 earned leaves annually (earned leaves can be encashed if not utilized).
• 10 declared public holidays and 3 optional holidays.
• Break for 5 days every year.

Job Profile

Position Summary: The HR Officer will support the implementation of HR systems and policies, ensuring timely hiring, effective onboarding, training facilitation, grievance support, and HR policy communication. The role is crucial in bridging the gap between strategic HR initiatives and grassroots implementation.

Key Responsibilities

1. HR Implementation & Support: Assist the HR Lead in rolling out and monitoring new HR initiatives and systems across the assigned geography. Provide operational support to line managers and field teams on HR processes.
2. Recruitment & Onboarding: Coordinate end‑to‑end recruitment processes including advertisement, short‑listing, interviews, and documentation. Ensure timely hiring to meet programmatic needs. Organize and deliver structured inductions for all new joiners at the state and cluster level.
3. Policy Interpretation & Communication: Ensure that HR policies, guidelines, and updates are clearly communicated and well understood by all staff, especially field teams. Act as a field‑level resource for explaining HR rules, leave structures, entitlements, and compliance expectations.
4. Grievance Facilitation & Staff Support: Support timely resolution of staff grievances, ensuring confidentiality, neutrality, and documentation. Escalate serious issues to HR Lead and assist in investigation or follow‑up where needed. Coordinate training sessions as per the training calendar or identified needs. Assist in identifying individual and collective training needs based on feedback from managers and performance data.
5. HR Data & Reporting: Maintain and update staff data in coordination with central HRIS. Provide regular reports on recruitment, attrition, training participation, etc. Work in close coordination with Admin focal points.

Apply Now

Please submit your application at the earliest through our website – ‘Get involved’ section - careers page.

We strongly encourage women, LGBTQ+ individuals, and specially abled candidates to apply.

Please note that we will begin the search immediately, and if a suitable candidate is found, we will close the application process!