HR Global Applications Support Lead

Otis SE; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Otis Worldwide Corporation seeks an experienced HR Global Applications Support Lead to partner with HR and Payroll for HR system delivery, improvements, and project initiatives. You will work with Workday, ServiceNow, ADP, and related integrations to drive efficient HR operations and a superior employee experience.

You will guide cross-regional teams, manage deployments, and ensure operational readiness while maintaining data-driven practices and high system performance.

Qualifications

• 10+ years of experience in HR operations
• 3-5+ years’ experience with HR technology solutions (Workday, ServiceNow, ADP payroll)
• Ability to articulate clear messages to team members and stakeholders
• Experience coordinating concurrent projects with tight deadlines
• Experience in gathering and analyzing business requirements and planning deployments

Responsibilities

• Review and optimize HR technologies and processes to deliver best practice solutions
• Prepare for deployment and operationalization of enabling technologies in HR
• Provide SME guidance on HR processes and technological decisions
• Lead testing coordination, training, and knowledge sharing activities

Skills

HR operations

Communication

Stakeholder management

Tools

Workday

ServiceNow

ADP payroll

Employee experience portals

Job description

Date Posted: 2026-10-30

Country: India

Location: 1st Floor, Embassy Vajram Onyx, Embassy Tech Village, Outer Ring Road, Devarabisanahalli, Bengaluru, Karnataka - 560103, India.

Job Title: HR Global Applications Support Lead

Role Overview

The DT HR Global Applications Support Lead works closely with the HR and Payroll to support the delivery of HR and payroll systems including process improvements and projects initiatives. This role reports directly to the DT HR Solutions Architect, Application Support and Extend Functional Lead and works closely with Workday Functional Leads, HR and AMS resources. The global systems support includes, but not limited to, Workday, ServiceNow, ADP and its integrations. This is an excellent opportunity for a motivated individual to assume the expert role within the Otis as part of Digital Technology organization supporting HR.

Responsibilities

Responsibilities will focus on the review and assessment of opportunities to further enhance and optimize use of current common HR technologies and overall application within HR process, such as Workday, ServiceNow HRSD and production support activities, to provide some immediate benefit of best practice sharing to optimize in current state. The role will also play a critical part in the preparation for deployment and operationalization of enabling technologies, to evolve, grow and mature the HR Operations organization as part of wider HR regional transformation plans.

On a typical day you will:

As a technical subject matter expert in the HR operation and system administration processes you will ensure that the service is being delivered in the most efficient, accurate and effective way through the use of the HR systems and development of technology. You will work collaboratively across the APAC region and in partnership with regional and global centers of expertise in the development and use of HR technology, drawing upon metrics and insight analytics, in order to continuously improve the value proposition and ensure top performance of the HR systems and processes.

What You Will Need to be Successful

• Overall 10+ Years of experience in HR operations and minimum 3-5+ years’ experience with DT HR technology solutions specifically to Workday, ServiceNow, ADP payroll systems and employee experience portals
• A passion for providing solutions that deliver outstanding experiences and the ability to articulate clear messages to team members and stakeholders
• Experience in contributing to concurrent project while meeting aggressive deadlines in a fast-paced setting with the ability to partner with the business and technology teams to build strong DT HR technology solutions.
• Conduct working sessions with the business, HR/COE functions to gather, understand, and analyze business requirements.
• Plan, execute, and monitor projects across Otis with an eye on supportability and successful operational transition into production
• Provide subject matter expertise on key business process decisions.
• Adept at creating documentation artifacts such as process flow, white boarding, slide decks for presenting to leadership.
• Be bold and creative about the customer problem to solve, drive deep empathy and data-driven decision with continuous experimentation to deliver the best customer experience.
• Lead coordination for testing and training and other events that help share knowledge and skills with other team members.
• Mentor and guide team members to promote knowledge transfer, sharing and growth
• Identify improvement opportunities for the organization and be an advocate for change.

Other Experience/Qualifications

• Thrive in a diverse, fast paced, global environment.
• Basic knowledge of AGILE and Project Management methodologies and practices
• Think analytically and can effectively apply logic to solve problems.
• Ability to handle multiple tasks concurrently and meet deadlines, despite conflicting demands
• Effective interpersonal skills and the ability to collaborate and team with others
• Excellent analytical, presentation, interpersonal, organizational, and facilitation skills.
• Excellent communication skills, both verbal and written, and can clearly articulate complex messages and requirements to stakeholders, functional COE teams.

About Otis

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certificate programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Become a part of the Otis team and help us #Buildwhatsnext!

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Commitment to Employees

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

Equal Opportunity Employer

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].