HR Executive (Generalist) - Male

ACHARIYA Group of Companies; Puducherry; Remote; INR 6,75,000 - 9,00,000; Full time

Job summary

A leading BPO company in Puducherry is seeking candidates for a customer support role. The position involves interacting with clients and internal teams, executing support operations, and maintaining communication through various channels. Candidates should possess relevant skills and must have their own laptop with a stable internet connection. The role requires working rotational shifts, including weekends and late hours.

Qualifications

• Relevant skills and interests in customer support.
• Must have own laptop and stable internet connection.

Responsibilities

• Work closely with customers and support team.
• Communicate with sales and technical teams for support.
• Execute daily customer support operations.
• Replicate reported customer issues.
• Provide communication through calls and online chat.

Skills

Customer support

Verbal communication

Written communication

Job description

MFS Solutions is a renowned company specializing in business process outsourcing (BPO). Our BPO services are designed to help businesses streamline their operations, reduce costs, and enhance overall efficiency. We take a client-centric approach, engaging closely with our clients to fully comprehend their unique requirements. This enables us to deliver customized solutions that align with their objectives.

At MFS Solutions, we offer excellent growth opportunities and exposure for individuals embarking on their professional careers after completing their studies. Our employees gain valuable insights into the various functions of an organization and have the opportunity to interact with colleagues across different departments. This allows them to holistically understand an organisation's operations and nurtures their professional growth.

Day-to-day responsibilities include:

• Work closely with our customers as well as other members of the customer support team
• Communicate with the sales, technical, and product teams to ensure flawless execution of this support
• Maintain superb verbal and written communication and handle a variety of tasks and projects at once
• Execute daily customer support operations, including responding to customer queries and following up on reported issues with internal teams
• Communicate with customers via call, real-time online chat, web tickets, and email
• Replicate reported customer issues and provide details for the escalation

Note:

• Weekends are working, you will be getting one week off (rotational) per week on the weekdays
• Shifts are rotational and 8 PM to 3 AM is the last shift, shifts might change weekly (no excuses will be entertained between your allotted shifts) while work from home.
• Office timing will be 12pm to 9pm.
• 9 hours working with a 1-hour break and sometimes stretching for some time
• It's a combination of both calling and email support where you will have to call the customer and merchants for a better understanding
• You will not be entitled to any leave for the first three months unless there is an extreme emergency

Who can apply

Only those candidates can apply who:

• Have relevant skills and interests
• The one who has their own laptop, with a proper stable internet connection.