Housekeeping Executive

Hilton Hotels; Kamrup Metropolitan; On-site; INR 300,000 - 520,000; Full time

Job summary

Hilton Hotels is seeking an Executive Floor Service Agent to deliver personalized VIP experiences on the executive floor. You will manage check-ins/outs, coordinate dining and amenities, and ensure confidentiality while handling high-profile guests.

You will maintain lounge standards, collaborate with housekeeping, and relay guest preferences to relevant teams. Fluency in English is required; other languages are a plus.

Qualifications

• Experience in luxury guest relations, executive floor, concierge, or VIP services.
• Strong communication and interpersonal abilities with a guest-centric approach.
• Ability to handle high-profile guests with professionalism and confidentiality.
• Familiarity with hotel PMS and luxury service standards.
• Fluent in English; additional languages are a plus.

Responsibilities

• Deliver personalized check-in/out for VIP and executive guests.
• Coordinate dining, transport, and personalized amenities for VIPs.
• Maintain executive lounge cleanliness and readiness; coordinate with housekeeping.
• Communicate guest preferences and feedback to relevant teams.
• Resolve guest concerns promptly and professionally; prevent service disruptions.
• Offer tailored recommendations about hotel amenities and local attractions.
• Update guest profiles and prepare daily reports on interactions and VIP services.

Skills

Guest relations

Executive floor

VIP service

Communication

Confidentiality

PMS familiarity

Night shifts

Multilingual

Tools

PMS systems

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone s day. When you join our Hotels team, that s exactly what you ll do every time you come to work! You will handle check-ins, special requests, and VIP services, ensuring that each guest s stay is tailored to their preferences. As an Executive Floor Service Agent , personalized service to guests staying on the executive floor - you re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Previous experience in luxury guest relations, executive floor, concierge, or VIP services.
• Strong communication and interpersonal abilities with a guest-centric approach.
• Skilled in handling high-profile guests with professionalism and confidentiality.
• Ability to anticipate needs and resolve issues efficiently.
• Familiarity with hotel PMS and luxury service standards.
• Fluent in English; additional languages are a plus.
• Available to work nights, weekends, and holidays.

Here s what you ll do during a typical day:

• Guest Service Excellence: Deliver personalized check-in/out for VIP and executive guests. Anticipate and respond to guest needs with professionalism and discretion.
• VIP Services & Special Requests: Coordinate dining, transport, and personalized amenities for VIPs. Ensure all special requests are fulfilled to luxury standards.
• Lounge & Room Maintenance: Maintain executive lounge cleanliness and readiness. Collaborate with housekeeping to uphold room standards.
• Cross-Department Collaboration: Communicate guest preferences and feedback to relevant teams. Work closely with concierge, F&B, and housekeeping for seamless service.
• Problem Solving: Resolve guest concerns promptly and professionally. Proactively prevent service disruptions.
• Guest Engagement: Share information on hotel amenities and local attractions. Offer tailored recommendations based on guest interests.
• Reporting & Administration: Update guest profiles and prepare daily reports on interactions and VIP services.