Hotel Reservations_ Reservations Coordinator

Radisson Collection; Kamrup Metropolitan; On-site; INR 250,000 - 420,000; Full time

Benefits offered by this job

Hotel discounts

Friends & Family discounts

Breakfast, F&B, Spa discounts

Job summary

Radisson Blu Hotel Guwahati in India invites you to join our Reservations team as a Reservations Coordinator. You will transform enquiries into bookings while delivering personalized guest experiences, ensuring seamless communication and a high level of service.

We value a proactive, detail-oriented mindset and a collaborative spirit. If you thrive in a fast-paced hospitality environment and enjoy upselling to enhance guest satisfaction, this role offers growth and opportunities across our

Qualifications

• Flexibility and a positive, Yes I Can! attitude.
• Attention to detail and organizational skills.
• Creative problem-solving with guest-centric mindset.
• Passionate about delivering extraordinary service.
• Team player focused on guest satisfaction.
• Strong verbal communication.
• Willingness to learn and adapt in hospitality.
• Experience in a similar role is a plus.

Responsibilities

• Convert booking inquiries into sales while maintaining guest experience.
• Ensure guest journey details are anticipated and delivered.
• Monitor consumer demands and upsell to achieve targets.
• Collaborate with Reservations team to ensure smooth operations.
• Support department and contribute to memorable experiences.

Skills

Yes I Can attitude

Attention to detail

Creative problem solving

Excellent service mindset

Teamwork

Strong communication

Fun at work

Hospitality experience preferred

Job description

Job Description:

Company Description

Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

We are currently seeking a Reservations Coordinator to join our vibrant team. At Radisson Blu Guwahati, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Reservations Coordinator, you embody a unique blend of precision, efficiency, and a customer‑centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top‑notch service, where attention to detail meets a passion for enhancing the guest experience.

• Our reservations team are natural organizers. Sales driven with meticulous attention to detail and totally tuned in to guests needs to deliver an experience that is beyond expectation - creating memorable moments for our guests.
• Our Reservations Co‑Ordinator loves the hustle and bustle of life and are passionate enough to fill our house!
• You will convert booking enquiries into sales, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level.
• You will maximize sales and profitability by monitoring consumer demands and upselling in order to achieve targets.
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the reservations department.

• As Reservations Co‑Ordinator, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualifications

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills
• Likes having fun at work.
• Experience in a similar position is beneficial but not essential.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your YesI Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development - helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support oneanother and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas,passionand drive matter! We empower you to make a difference - in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from allbackgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

• Hotel Name: Radisson Blu Hotel Guwahati

Requirements: