Hotel Reservations_ Reservations Coordinator

Radisson Collection; Bengaluru; On-site; INR 250,000 - 360,000; Full time

Benefits offered by this job

Team member hotel rates

Friends & family discounts

Global perks and local country perks

Job summary

Radisson Hotel Group in Bengaluru is seeking a Reservations Coordinator to join our vibrant team. You will convert booking inquiries into sales, ensure guest journeys are seamless, and upsell to maximise revenue while delivering exceptional service.

You thrive on accuracy, teamwork, and a customer-centric mindset, supporting the Reservations team to maintain high standards and guest satisfaction. We offer growth pathways, inclusive culture, and global benefits, including hotel rate access for

Qualifications

• Flexibility and a positive, Yes I Can attitude.
• Eye for detail and accuracy in handling guest bookings.
• Creative problem-solver with guest-centric mindset.
• Strong verbal communication and ability to work in a team.
• Willingness to learn and adapt in a hospitality environment.

Responsibilities

• Convert booking inquiries into sales and ensure seamless guest journeys.
• Upsell and maximise sales while meeting targets.
• Coordinate with departments to ensure smooth reservations process and guest satisfaction.
• Proactively manage guest expectations and respond to inquiries promptly.
• Support the reservations team to maintain high service standards.

Skills

Attention to detail

Customer focus

Team player

Verbal communication

Upselling

Job description

Job Description:

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

We are currently seeking a Reservations Coordinator to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Reservations Coordinator, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.

• Our reservations team are natural organizers. Sales driven with meticulous attention to detail and totally tuned in to guests needs to deliver an experience that is beyond expectation - creating memorable moments for our guests.
• Our Reservations Co-Ordinator loves the hustle and bustle of life and are passionate enough to fill our house!
• You will convert booking enquiries into sales, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level.
• You will maximize sales and profitability by monitoring consumer demands and upselling in order to achieve targets.
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the reservations department.

• As Reservations Co-Ordinator, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualifications

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills
• Likes having fun at work.
• Experience in a similar position is beneficial but not essential.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -Be part of a team that createsexceptional experiences and memorable momentsevery day. Let yourYesI Can!spiritshineas you bring hospitality to life.

Build a Great Career -No matter your background or experience, we invest in yourgrowth, learning, and careerdevelopment—helping you reach your full potential.

Experience the Team Spirit -Join a workplacethat’sinclusive, fun, and meaningful. We celebrate diversity, support oneanotherand foster a sense of belonging through ourEmployee Resource Groups and inclusion initiatives.

Lead with Your Ambition -Your ideas,passionand drive matter! We empower you tomake a difference—in hospitality, yourcommunityand beyond.

Enjoy Global & Local Perks -No matter whereyou’relocated,you’llenjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus,you’llhave access to localperksand rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as

• up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

We welcome applicants from allbackgrounds, abilities, and experiences.If you need any adjustments during the application process, please let us know.