Hotel Operations Manager

Internet Moguls; North Goa; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Hotel Operations Manager to lead daily operations at a premier hotel in North Goa. This full-time, on-site role requires a dynamic individual with strong leadership and organizational skills to ensure all departments function seamlessly and deliver outstanding guest experiences. You will be responsible for managing staff, optimizing operational processes, and achieving financial goals while maintaining high standards of service. If you have a passion for hospitality and a proven track record in hotel management, this is an exciting opportunity to make a significant impact in a vibrant environment.

Qualifications

• 5+ years of experience in hotel operations or a similar managerial role.
• Bachelor’s degree in Hotel Management or related field is required.

Responsibilities

• Oversee daily operations across all hotel departments for exceptional guest experiences.
• Manage budgets and ensure compliance with hotel standards and regulations.

Skills

Leadership Skills

Problem-Solving Skills

Interpersonal Skills

Organizational Skills

Multitasking Abilities

Education

Bachelor’s degree in Hotel Management

Bachelor’s degree in Hospitality

Bachelor’s degree in Business Administration

Tools

Hotel Management Software

MS Office Suite

Job description

This is a full-time, on-site role for a Hotel Operations Manager in North Goa. The Hotel Operations Manager will oversee the daily operations of the hotel, ensuring that all departments function efficiently and deliver exceptional guest experiences. The role involves managing staff, ensuring compliance with hotel standards, optimizing operational processes, and meeting financial goals.

Qualifications

• Oversee daily operations across all departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Guest Services.
• Ensure smooth coordination between departments to enhance the overall guest experience.
• Monitor and improve guest satisfaction scores by addressing feedback and implementing service enhancements.
• Handle guest complaints and resolve issues promptly to ensure a high level of customer satisfaction.
• Manage budgets, monitor expenses, and identify cost-saving opportunities.
• Assist in achieving revenue targets through effective upselling and cross-selling techniques.
• Ensure compliance with financial policies and procedures.
• Ensure all operations adhere to legal, safety, and health regulations.
• Maintain high standards of cleanliness, hygiene, and safety across the hotel.
• Analyze operational data and generate reports to identify trends and areas for improvement.

Skills:

• Education: Bachelor’s degree in Hotel Management, Hospitality, Business Administration, or a related field.
• Experience: Minimum 5+ years of experience in hotel operations or a similar managerial role.
• Skills:
• Strong leadership and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in hotel management software and MS Office Suite.
• Strong organizational and multitasking abilities.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Advertising Services