Hotel Doorman / Guest Services Assistant

Marriott Hotels India; Ahmedabad District; Vor Ort; INR 250.000 - 380.000; Vollzeit

Zusammenfassung

Marriott Hotels India is seeking a Doorman to warmly greet guests, assist with luggage, and provide timely information on hotel amenities and local area activities. The role requires discreet, professional service and the ability to move luggage and assist guests with mobility as needed.

The ideal candidate maintains a polished appearance, communicates clearly, and supports guests from arrival to departure while upholding Marriott’s service standards.

Qualifikationen

• Education: High school diploma or GED equivalent.
• Related work experience: No related work experience.
• Supervisory experience: No supervisory experience.
• License or certification: None

Aufgaben

• Greet and escort guests to rooms.
• Open doors and assist guests entering and leaving property.
• Inform guests about property amenities, services, hours of operation, and local areas of interest.
• Identify and explain room features (e.g., key, mini-bar, in-room safe).
• Transport guest luggage to/from rooms or designated bell area; assist with luggage storage and retrieval.
• Arrange transportation for guests and record advance requests as needed.
• Maintain professional appearance and confidentiality; follow company policies and report incidents.

Ausbildung

High school diploma or GED

Jobbeschreibung

Doorman POSITION SUMMARY

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.


• Related Work Experience: No related work experience.


• Supervisory Experience: No supervisory experience.


• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.