Front Office Associate

Marriott Hotels India; Chennai; On-site; INR 220,000 - 320,000; Full time

Job summary

Marriott Hotels India is seeking a Mid Level Front Desk Associate to welcome guests, manage check-ins and check-outs, and ensure smooth arrivals and departures.

You will handle payments, balance cash, and coordinate with housekeeping to prepare rooms, while delivering courteous, professional service and addressing guest inquiries with accuracy and care.

A high school diploma is required and no prior experience is necessary.

Qualifications

• Education: High school diploma or GED equivalent.
• No related work experience required.
• No supervisory experience.
• No license or certification required.

Responsibilities

• Check-in guests by confirming reservations, assigning rooms, and issuing room keys.
• Process guest payments including room charges, cash, checks, debit, or credit cards.
• Coordinate with Housekeeping to prepare rooms for check-in.
• Answer guest calls, record requests, and address questions or concerns.
• Balance cash and prepare closing reports as required by accounting policies.
• Maintain professional appearance and provide courteous service to guests.

Education

High school diploma or GED equivalent

Job description

POSITION SUMMARY

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Cash guests' personal checks and traveler's checks.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to Accounting specifications.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Experience Level Mid Level