Hiring Fresher For Chat & Voice Backend Process | Noida

Human Before Resource; Dadri; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

An established industry player is conducting a walk-in drive for international non-voice and voice processes. This is an excellent opportunity for freshers and experienced candidates to join a company that values ethical recruitment and provides genuine job opportunities. With a strong industry reputation and a personalized approach to job matching, candidates can expect a supportive environment and direct access to top companies. The role involves excellent communication skills, problem-solving, and a commitment to client satisfaction. Join a firm that prioritizes your growth and success in your career journey.

Benefits

Permanent and full-time opportunity

One way cab facility

Incentives and allowances

5 Working Days

Qualifications

• Candidates must have excellent communication in English.
• Comfortable with night shifts and work from office.

Responsibilities

• Fielding incoming help requests from clients via phone and email.
• Documenting all queries and resolutions for future reference.
• Resolving client queries as per defined service level agreements.

Skills

Excellent English communication

Customer service skills

Problem-solving skills

Education

Graduate

Undergraduate with experience

Job description

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS

Interview Venue:

Human Before Resource Private Limited.

Block F-1 Sector 3 Office Number - B001

Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate)

Noida -201301

Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot.

Call & WhatsApp No: 9147047909, 9147047908, 888213827273, 7290845078

Job Location - Noida

Eligibility: Graduate Fresher & UG With Exp can apply. (Pursuing candidates are not eligible.) Excellent English communication is mandatory.

Desired Candidate Profile

• Candidates must have excellent communication in English.
• Candidates should be comfortable with night shifts.
• Candidates should be comfortable with work from office.
• Candidates should have all marksheets and certificates.
• Candidates should have all government ID proofs (Aadhar Card and PAN Card).
• Candidates have to come to office for walk-in interview.
• Candidates should be located within 25-30 kms of boundary from office location.
• Candidates should be immediate joiners.

Perks and Benefits:

• Permanent and full time opportunity.
• One way cab facility.
• Incentives and allowances.
• 5 Working Days.

Role & Responsibilities:

1. Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
2. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
3. Follow standard processes and procedures to resolve all client queries.
4. Resolve client queries as per the SLAs defined in the contract.
5. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients.
6. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
7. Document and analyze call logs to spot most occurring trends to prevent future problems.
8. Maintain and update self-help documents for customers to speed up resolution time.
9. Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution.
10. Ensure all product information and disclosures are given to clients before and after the call/email requests.
11. Avoid legal challenges by complying with service agreements.

Why You Should Choose HBR for Your First Interview Experience:

As a job seeker, choosing the right company for your first interview is a crucial decision, and Human Before Resource (HBR) stands out for several reasons:

1. Ethical & Transparent Recruitment Process: HBR follows a 100% ethical and transparent hiring process. Unlike many agencies that charge hidden fees, HBR ensures zero-cost placement for candidates and provides genuine job opportunities with trusted companies.

2. Strong Industry Reputation: With over 26,000 successful placements, HBR has built a proven track record of helping freshers and experienced professionals secure jobs in top MNCs and leading firms.

3. Personalized Job Recommendations: HBR doesn't just forward resumes. Their AI-powered recruitment system ensures that you are matched with jobs that align with your skills, experience, and career goals.

4. Supportive & Candidate-Friendly Process: From resume building tips to interview preparation, HBR recruiters guide candidates at every step, making the process stress-free and ensuring that you walk into your interview confident and prepared.

5. Direct Access to Top Companies: HBR has strong partnerships with renowned MNCs and reputed organizations across industries, giving you access to high-quality job opportunities that you may not find elsewhere.

6. AI-Powered & Data-Driven Hiring: Unlike traditional recruiters, HBR uses Artificial Intelligence & data analytics to match candidates with the best job roles, increasing your chances of getting hired faster and more efficiently.

7. No Fake Promises, Only Genuine Jobs: In an industry where fake consultancies mislead job seekers, HBR ensures 100% verified job openings and works with authentic employers.

8. A Learning Experience, Not Just an Interview: Even if you don't get selected, HBR provides valuable feedback and career guidance, helping you improve for future opportunities.

Your first interview experience should be with a company that values your growth, career, and success. HBR is not just a recruitment firm; it's a career partner that ensures you get the right opportunity with the right employer.