Hiring For Voice Process | Customer Success | Kolkata

We are hiring for International Customer Success

Please find below Job Description for your reference:

• Job Location: Bangalore

• Qualification: Graduate

• Experience: 0 - 5 Years

• Salary: Upto 22K-35K (Depending on Experience)

Employment Type: Full-Time.

JOB DESCRIPTION:

The role requires handling customer service queries through calls & email while delivering excellent feedback.

Key Responsibilities:

1. Provide first-level resolution to the customers.
2. Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
3. Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
4. Build rapport with customers through active listening, effective communication, and attention to detail.
5. Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
6. Document and track customer interactions and technical issues in the service management system.
7. Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
8. Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Must adhere and non-negotiables:

• Excellent in communication.
• Comfortable working in US shift.
• 24*7, flexible shifts.
• 100% WFO.

Perks and Benefits:

• Permanent & full-time opportunity in a leading BPS company.
• Attractive incentives and allowances to reward performance.
• 5-day work week with 2 rotational week-offs for work-life balance.