Hiring For Technical Support voice (0 to 1 Yrs exp) at Hyderabad / SecunderabadTelangana

Outworks Solutions Private Limited; Hyderabad; On-site; INR 2,50,000 - 4,50,000; Full time

Job summary

Join a dynamic team at an established company where your customer service skills will shine! In this role, you'll be the first point of contact for customers, expertly guiding them through problem-solving processes and ensuring their satisfaction. You'll have the chance to grow your knowledge of Help Desk procedures while working in a vibrant office environment. If you're passionate about delivering exceptional service and thrive in a fast-paced setting, this opportunity is perfect for you. Embrace the challenge and make a difference in customers' lives every day!

Qualifications

• 0-1 years of experience in a customer service role.
• Any degree preferred; strong analytical and communication skills required.

Responsibilities

• Provide first level contact and resolve customer issues.
• Track and redirect problems to correct resources and follow up.

Skills

Customer Service Skills

Analytical Skills

Verbal Communication

Written Communication

Problem Solving

Shift Operations

Education

Any Degree

B.Sc. or B.Com

Job description

Job Description:

1. Provide first level contact and convey resolutions to customer issues.
2. Properly escalate unresolved queries to the next level of support.
3. Track, route and redirect problems to correct resources.
4. Update customer data and produce activity reports.
5. Walk customers through the problem-solving process.
6. Follow up with customers, provide feedback and see problems through to resolution.
7. Utilise excellent customer service skills and exceed customers' expectations.
8. Ensure proper recording, documentation and closure.
9. Recommend procedure modifications or improvements.
10. Preserve and grow your knowledge of Help Desk and Service Desk procedures, products and services.

Required Skills:

1. 0-1 years of relevant experience.
2. Voice process experience preferred.
3. Any degree and/or equivalent experience and training preferred.
4. Any graduate (B.Sc. B.Com).
5. Strong analytical skills and ability to collate and interpret data from various sources.
6. Ability to assess and prioritise alerts and respond or escalate accordingly.
7. Must be willing to work in shift operations in a 24/7/365 rotational work environment.
8. Good verbal and written English communication skills and attention to detail.

Additional Information:

No work from home; need to come to the office. Interested candidates send your CV to [e-mail].

Contact:
Trupti Padhi | ExterNetworks | Recruiter
Phone: [phone]
Email: [e-mail]
ExterNetworks | Plot No: 1-60/8, Survey No: 72 | Silicon Valley Road | Madhapur | Hyderabad 500081 | Telangana