Hiring For international voice process - Walkin

Sutherland; Hyderabad; On-site; INR 260,000 - 360,000; Full time

Job summary

Sutherland in Hyderabad is seeking dynamic individuals for our International Voice Process. If you have strong communication skills and a customer-first mindset, you will excel at handling inquiries, resolving issues, and ensuring satisfaction during calls.

Fresh graduates and candidates with up to 2 years of experience are welcome. The role requires night shifts and rotational shifts, with a willingness to work from the office within 15 km of the location.

Qualifications

• Education: Any Graduate.
• Experience: Freshers & Experienced (6 months - 2 Years).
• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Typing speed: 35 WPM with 90% accuracy.
• Willingness to work from office.
• Comfortable working in night/rotational shifts.
• Candidates should reside within 15 km of the work location.

Responsibilities

• Handle customer queries, complaints, and return-related concerns through calls.
• Understand customer requirements and provide appropriate solutions.
• Ensure a high level of customer satisfaction through professional customer interactions.
• Maintain quality, process, and compliance standards.
• Document customer interactions and follow the required process guidelines.

Skills

Verbal communication

Written communication

Customer handling

Problem solving

Typing speed 35 WPM

Education

Any Graduate

Job description

Are you a confident communicator who enjoys helping customers? Join our team and build your career in an exciting International Customer Support environment!

We are looking for dynamic, customer-focused candidates to join our International Voice Process. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to resolve customer concerns effectively.

Job Responsibilities

• Handle customer queries, complaints, and return-related concerns through calls.
• Understand customer requirements and provide appropriate solutions.
• Ensure a high level of customer satisfaction through professional customer interactions.
• Maintain quality, process, and compliance standards.
• Document customer interactions and follow the required process guidelines.

Eligibility Criteria

• Education: Any Graduate.
• Experience: Freshers & Experienced(6months - 2Years) candidates can apply.
• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good knowledge of customer support practices.
• Typing Speed: 35 WPM with 90% accuracy.
• Willingness to work from office.
• Comfortable working in night/rotational shifts.
• Candidates should reside within 15 km of the work location.

Shift Details

• Rotational Shifts
• Rotational Week Offs
• Willingness to work night shifts is required.

Who Can Apply?

• Fresh graduates looking to start their career in customer support.
• Experienced professionals seeking opportunities in an international voice process.
• Candidates with strong communication and customer-handling skills.

Walk-In details and interview location:

Date: 20-Sep-2026

Timing: 11.30AM - 2.00PM

Address: Sutherland, 9th Floor, NSL Arena tower - 2, Uppal.

Mention HR Hari Kishore on your resume

Note :Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to [e-mail]