Hiring for Data Analyst - Power BI & Qlik View Lennox Chennai

Lennox India Technology Centre; Chennai District; On-site; INR 5,00,000 - 8,00,000; Full time

Job summary

A leading technology company in Chennai is seeking a customer experience analyst to create and maintain dashboards in Power BI and Qlik. The role involves analyzing quality metrics and trends to improve customer interactions across multiple channels. Candidates should have a bachelor's degree and proficiency in relevant analytical tools, with experience in AI analytics considered a plus.

Qualifications

• Proficiency in Power BI and Qlik for dashboard maintenance.
• Bachelor's degree in any field.
• Experience with AI-driven analytics tools is a plus.

Responsibilities

• Create and maintain Customer Experience Power BI and Qlik dashboards.
• Analyze quality metrics and report on performance.
• Support multi-channel customer interaction data analysis.

Skills

Proficiency in Power BI

Proficiency in Qlik

SQL

Google Analytics

SEO tools

MS Excel

MS PowerPoint

Education

Any Graduate / bachelor's degree

Tools

Power BI

Qlik

SQL

Google Analytics

Job description

• Create and assist with maintaining all Customer Experience department Power BI and Qlik.
• Support/Maintain/Augment customer support data for consolidated reporting.
• Assist with converting and expanding dashboards.
• Monitor quality metrics, analyze trends, and report on quality performance to senior management.
• Analyze quality-related reporting on AI and agent performance.
• Assist leadership with coverage and special projects as needs are identified.
• Support the development of an omni-channel dashboard to consolidate insights from customer interactions across websites, reviews, email, phone calls, social media, and other platforms.
• Analyze data across the multiple customer interaction channels to identify trends, gaps, and opportunities that impact Customer Experience teams.

Work with the SEO team to optimize self-service resources based on data analysis, aiming to improve key performance indicators including self-service, answer speed, answer percentage, and Net Promotor Score

• Any Graduate / bachelor’s degree
• Proficiency in Power BI, Qlik, SQL, Google Analytics, and SEO tools. Working knowledge of MS Excel and PowerPoint.

Experience with AI-driven analytics and automation tools is a plus.