HiretechSource Looking for Desktop Support Engineer L1 [2-5 Yrs.] in Bangalore at Bengaluru, Ka[...]

HiretechSource; Bengaluru; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking a Desktop Support Engineer – L1 to join their dynamic team in Bengaluru. This role involves providing top-notch technical assistance, troubleshooting hardware and software issues, and ensuring client satisfaction. You will engage with various IT tools and technologies, helping to maintain system integrity and performance. If you have a passion for technology and a knack for problem-solving, this opportunity is perfect for you. Join a forward-thinking company that values innovation and offers a supportive environment for professional growth.

Benefits

Medical Insurance

Term Insurance

Learning Opportunities

Cab Facility for Females

Qualifications

• Proven experience in desktop support or technical support roles.
• Hands-on experience with Windows/Linux/Mac OS environments.

Responsibilities

• Troubleshoot and resolve hardware and software issues for clients.
• Provide technical assistance and support for desktop systems.

Skills

Windows OS

Linux OS

Mac OS

Remote Troubleshooting

Customer Service

Problem Solving

Network Security

Office Automation Products

Education

B.Sc in Computer Science

Tools

Antivirus Software

Printers

Scanners

Job description

Dear Job Seeker,

Currently, We are urgently looking for the Desktop Support Engineer – L1 in Bangalore.

Designation / Position: Desktop Support Engineer – L1

About the Company: It is a customer-centric IT Infrastructure Solution Provider, designed to bridge the gap between innovative IT products, solutions, and customer needs, complementing it with industry cost-effective value propositions. We consult, design, and deliver IT products, solutions, and services to any industry which aims at growing exponentially using powerful IT tools.

Job Description / Duties & Responsibilities / Skills:

Job Brief:

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade, and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Job Description:

• Isolate and troubleshoot system issues; diagnose standard software issues and report hardware issues to OEM/Vendors.
• Troubleshooting/Installation/re-installation/configuration of systems, printers, scanners.
• Configure desktop and laptop as per the desktop/laptop standardization policies.
• Installation/re-installation/configuration of in-scope client software/applications.
• Access Control – Vendor coordination for technical support.
• Troubleshooting/Installation/configuration of e-mail clients.
• Support for local area network issues (LAN), DHCP client.
• Install antivirus software and check virus definition auto updates.
• Install approved patches onto desktops/laptops.
• Configure Print Queues for Servers/Users/Groups.
• Configure appropriate rights and permissions for accessing the printer.
• Vendor Management – coordinate with respective 3rd Party for in-scope IT Assets and vendor issues.
• Log and coordinate calls being escalated to the vendors. Track the calls till resolution by the vendor as per the vendor committed SLO.
• Perform escalations matrix with the 3rd party vendors.
• Providing assistance/support/maintenance for the AV components – non-technical failure.
• Voice lines management – coordination of new phone connections, movement, enable STD/ISD with EPABX vendor in case of any technical issues.
• Hands & Feet support for network-related issues at different sites. Team will help and coordinate with the GOC team for any network-related issues only. No access will be owned for any of the network devices.
• Monthly Service Report will be published and shared.
• Engage in support and understanding of new tools and technologies related to endpoint management.

Requirements:

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role.
• Hands-on 3-5 experience with Windows/Linux/Mac OS environments.
• Working knowledge of office automation products and computer peripherals, like printers and scanners.
• Knowledge of network security practices and anti-virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude.
• B.Sc in Computer Science or relevant field.

Benefits:

• 3 lakh rupees medical insurance.
• 5 lakh rupees term insurance.
• Opportunity to learn new skills.

Gender: Male/Female

Shift Timings:

12 PM to 9 PM
2 PM to 1 AM

They can provide one side return cab facility for females.

Interview Process: All rounds will be virtual.

Relevant Experience: 2-5 Years

Notice Period: Immediate Joiner

NOTE: Work From Office only.

Job/Work Location: Bangalore, Mahadevpura and Manyata Tech Park {Candidates will be working at Client place}.

Salary Offered: 3L PA / Depends on the experience, performance & competency level of the candidates.

Please apply if you are seriously interested & must exactly match your profile, with your updated resume/CV in word format only.

Regards,

Job Type: Full-time

Salary: ₹24,000.00 – ₹25,000.00 per month

Benefits:

Schedule:

Ability to commute/relocate:

• Bengaluru – 560102, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Desktop Support Engineer-L1: 2 years (Preferred)
• Technical Support Engineer: 2 years (Preferred)
• Exp. in Windows/Linux/Mac OS environments: 3 years (Preferred)

Shift availability: