HighRadius Looking for IT Helpdesk Engineer at Hyderabad, Telangana

HighRadius; Hyderabad; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player seeks a Systems Engineer with a passion for technology and customer service. In this role, you will analyze and troubleshoot desktop and laptop issues, serving as the first point of contact for clients seeking technical assistance. You'll have the opportunity to make a direct impact on customer satisfaction while managing and monitoring installed systems and infrastructure. If you thrive in a fast-paced environment and are eager to contribute to a dynamic team, this position offers the perfect platform for your career growth in the exciting world of FinTech.

Qualifications

• 1-2 years of experience in tech support or handling service desk tickets.
• Good English communication skills with a neutral accent.

Responsibilities

• Serve as the first point of contact for technical assistance.
• Perform remote troubleshooting through diagnostic techniques.
• Monitor and respond quickly to incoming IT requests.

Skills

Technical Support

Troubleshooting

Customer Service

Communication Skills

Education

Bachelor in Computer Science

Tools

MCSE Certification

ITIL Certification

Job description

About Us:
HighRadius offers cloud-based Autonomous Software for the Office of the CFO. More than 700 of the world’s leading companies have transformed their order to cash, treasury and record to report processes with HighRadius. Our customers include 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey’s and many more.

We at HighRadius firmly believe that a product is only as good as the people behind it. Whether it’s product development, customer support, sales or operations, all our employees see the direct impact of their work. As one of the fastest growing FinTech software companies and a leader in the Fortune 1000 space, HighRadius focuses on hiring talented and motivated people from diverse backgrounds.

If you want to channel your ambition and drive for success, you belong with HighRadius! Check out our company’s website to learn more about our fun culture, great benefits, read customer and employee testimonials, and more!

Job Summary

Systems Engineer who has the experience/aptitude to analyze and troubleshoot Desktops/Laptop issues with the attitude to understand and serve the end user. Manage and monitor all installed systems and infrastructure.

Responsibilities:

1. Serve as the first point of contact for customers seeking technical assistance over the phone or email.
2. Perform remote troubleshooting through diagnostic techniques and pertinent questions.
3. Walk the customer through the problem-solving process.
4. Direct unresolved issues to the next level of support personnel.
5. Record events and problems and their resolution in logs.
6. Follow-up and update customer status and information.
7. Monitor and respond quickly to incoming requests related to IT issues.
8. Strong drive to provide excellent customer service and experience.

Requirements:

1. 1-2 years of experience in Tech support or handling Service desk tickets.
2. Should have good English spoken and written communication skills – Neutral accent.
3. Experience working with US/EMEA users/clients is preferred.
4. Willingness to work in US/EMEA timings.
5. Graduate in Computer Science or equivalent.
6. Certifications in MCSE & ITIL desirable.