Hemmersbach GmbH & Co. KG Looking for IT Support 2nd Level Onsite (m/w/d) at Roha, Maharashtra

Hemmersbach GmbH & Co. KG; Warthi; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a dynamic team as a 2nd Level Onsite Support professional, where you will play a crucial role in enhancing user experiences through effective troubleshooting of hardware and software in a Windows 10 environment. This position offers a unique opportunity to make a direct impact on people's daily work lives, ensuring that technical issues are resolved promptly and with a smile. In a company that values social responsibility, you will not only contribute to the IT industry but also support meaningful initiatives that make the world a better place. If you are passionate about technology and customer service, this role is perfect for you.

Benefits

Buddy program

Health insurance

Internal career development

International environment

Job with purpose

Onboarding program

Trusted working hours

Qualifications

• Experience in troubleshooting hardware and software issues.
• Strong customer service skills and ability to communicate effectively.

Responsibilities

• Provide dedicated onsite support for deskside and print services.
• Address IT tickets with a focus on customer satisfaction.

Skills

Troubleshooting in Windows 10

L2 Support experience

Customer-oriented communication

Good English skills

Job description

2nd Level Onsite Support for Hard- and Software

Location: India – Roha

Professionals | Full-time

Your Benefits

1. Buddy program
2. Health insurance
3. Internal career development
4. International environment
5. Job with purpose
6. Onboarding program
7. Trusted working hours

Your Skills

1. Experience in hard- and software troubleshooting in Windows 10 environment
2. Previous experience in L2 Support working with ticket systems
3. Customer-oriented communication and good English skills

Your Tasks

As part of a broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader, and your colleagues in every aspect of your work with the client.

You will be assigned various IT tickets throughout the day, addressing each one sympathetically, pragmatically, and principally, with a strong sense of customer service – leaving each ticket not only resolved but with a smile on the user’s face – a job well done.

This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be the person that makes things happen, working directly with the users in a highly rewarding way.

Be Part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family, and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.