Helpdesk Senior Representative - ITIL

NTT DATA; Bengaluru; On-site; INR 3,00,000 - 6,00,000; Full time

Job summary

A global IT service provider seeks a Helpdesk Senior Representative in Bengaluru, Karnataka. You will provide IT Service Desk support, guide users, and work on process improvements. Strong English communication and troubleshooting skills are essential. The role requires a team-oriented individual capable of working independently in a diverse environment. Applicants should be prepared for rotational shifts and office work.

Qualifications

• Excellent communication skills in English, both written and verbal.
• Exceptional customer service and teamwork abilities.
• Strong troubleshooting and diagnostic skills in IT environments.

Responsibilities

• Provide exceptional IT Service Desk support and training to end-users.
• Record, update, and escalate support issues promptly.
• Engage in discovering new IT business tools for the team.

Skills

English communication skills

Customer service skills

Team player

Troubleshooting skills

Ability to work independently

Tools

Windows 10

macOS

iOS

Android

Google Suite

Microsoft Environment

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Representative - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

General Duties and Responsibilities:

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users.
• Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn and grow in other IT Business areas.

Requirements for this role include:

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player.
• 24/7 rotational shifts and week offs and Work from Office mandatory.
• Excellent communication skills, comfortable working with various stakeholders.
• Strong troubleshooting skills, bug-finding, and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment).

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.