Helpdesk Senior Representative

NTT America, Inc.; Bengaluru; On-site; INR 500,000 - 750,000; Full time

Job summary

NTT DATA in Bangalore, Karnataka invites applications for a Helpdesk Senior Representative. You will monitor live dashboards, allocate work, and deliver MI reports to support service delivery improvements.

You will act as a coaching escalation point, provide technical guidance, analyze issues, and liaise with customers and internal teams to resolve online system problems promptly and accurately. Fluency in English required.

Qualifications

• Ideally University education, preferably technical degree, or Microsoft certifications.
• Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications.
• Experience of providing Hybrid (Office and Remote) IT support is an advantage.
• Good reporting abilities.
• Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills.
• Excellent communication and customer service skills.
• Fluency in English language.
• Flexibility to work shifts if required.

Responsibilities

• Live dashboard monitoring, reporting & workflow allocation.
• Quality analysis on agreed aspects.
• Trending and in-depth analysis on service delivery components.
• Management Information Presentations.
• Acts as coach & an escalation point for less experienced colleagues.
• Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions.
• Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Skills

Microsoft certifications

Microsoft Operating Systems

Hybrid IT support

Reporting abilities

Problem solving

Communication skills

Fluency in English

Education

University education or technical degree

Tools

Microsoft Office

Job description

Req ID: 380124

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Helpdesk Senior Representative to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Live dashboard monitoring, reporting & workflow allocation

Quality analysis on agreed aspects

Trending and in-depth anlysis on service delivery components

Management Information Presentations

Acts as coach & an escalation point for less experienced colleagues

Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions

Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Key Skills

Ideally University education, preferably technical degree, or Microsoft certifications

Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications

Experience of providing Hybrid (Office and Remote) IT support is an advantage

Good reporting abilities

Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills

Excellent communication and customer service skills

Fluency in English language

Flexibility to work shifts if required

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos). If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights). For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp).