Helpdesk Associate

Ztek Consulting, Inc.; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

NTT DATA is seeking an IT Service Desk professional to provide support for end-user devices, applications, and processes from its Bengaluru on-site location. The role requires strong English communication, customer service excellence, and the ability to work in a global, collaborative environment.

The candidate should be able to record, update, and escalate issues promptly, while supporting onboarding activities and contributing to ongoing tool and process improvements.

Qualifications

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great team player with ability to work 24/7 rotational shifts.
• Willing to learn and grow in other IT areas.
• Strong troubleshooting skills and ability to work independently.

Responsibilities

• Provide exceptional IT Service Desk support for various devices, applications, or processes.
• Record, update, and escalate issues promptly.
• Support onboarding activities for end-users and coordinate with IT teams for testing and maintenance.
• Identify and implement process and technology improvements.
• Collaborate with global teams and stakeholders.

Skills

English communication

Customer service

Team player

Troubleshooting

Willingness to learn

Independent worker

Tools

Windows 10

macOS

iOS

Android

Google Workspace

Microsoft Environment

Job description

Job description:

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Work Schedule & Position Details:

• Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones) / Rotational Shifts
• Working Hours: 10 hours per shift (including breaks as per company policy)
• Work Mode - On-site

General Duties and Responsibilities:

• In these roles, you will be responsible for:
• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-usersWork with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn grow in other IT Business areas
• Requirements for this role include:
• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player24/7 rotational shifts and week offs and Work from Office mandatory
• Excellent communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug-finding, and resolution
• Ability to work independently within a diverse global team
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)