Health Admin Services Analyst

8133 ASOL Mumbai 7 SEZ Company; Navi Mumbai; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Accenture is seeking a Health Admin Services Analyst in Navi Mumbai to support Claims Appeals and Administration. You will serve as a functional expert, guiding complex cases, ensuring regulatory compliance, and driving process improvements across appeals and grievances.

You will bridge operations, quality, and leadership teams, handling high‑risk cases, providing policy interpretation, coaching new hires, and supporting cross‑functional teams including Claims, Enrollment, Billing, and Provider

Qualifications

• BCom/Bachelor of Arts/BMM degree required.
• 3 to 5 years of experience in relevant role.
• English (Domestic) - Intermediate.

Responsibilities

• Review and resolve high‑risk and complex appeals and grievances with proper documentation.
• Bridge operations, quality, and leadership teams to improve processes and outcomes.
• Provide guidance on policy interpretation, regulatory guidelines, and decision making.

Skills

Appeals & Grievances expertise

Regulatory compliance

Analytical problem solving

Communication skills

Education

BCom/Bachelor of Arts/BMM

Job description

Skill required: Claims Appeals - Claims Administration Designation: Health Admin Services Analyst Qualifications:BCom/Bachelor of Arts/BMM Years of Experience:3 to 5 years Language - Ability:English(Domestic) - Intermediate

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

The SME serves as a functional expert responsible for providing guidance on complex cases. ensuring regulatory compliance and driving process improvements. The role acts as a bridge- between operations. quality, and leadership teams by offering expertise in appeals and grievance handling, resolving escalations. and enhancing team performance.

Serve as the primary point of contact for complex and escalated appeals and grievance cases. Provide guidance on case handling, policy interpretation, and decision making. Ensure accurate application of regulatory guidelines and business rules.

C Case Review & Resolution: Review and validate high-risk, sensitive, and complex cases. Ensure proper documentation, investigation, and resolution of appeals and grievances. Conduct root cause analysis for recurring issues and recommend corrective actions.

Compliance & Quality Assurance - Ensure adherence to CMS regulations and internal policies. Maintain HIPAA compliance and protect data confidentiality. Participate in quality audits arKI support internal and external audit activities. Provide feedback to improve process accuracy and effectvieness.

Training & Knowledge Sharing - Train new hires and provide ongoing coaching to team members. Develop and update SOPs, job aids, and training materials. Communicate policy changes. regulatory updates. and process improvements.

Stakeholder Support Collaborate with cross.-functional teams including Claims. Enrollment Billing, and Provider teams. Act as an escalation resource for team leads and managers. Communicate case status and resolutions with internal and external stakeholders.

Process Improvement & Reporting - Identify process gaps and recommend improvement opportunities. Analyze appeals and grievance trends to reduce errors and complaints. Support reporting related to quality metrics. compliance, and operational performance.

What are we looking for?

Strong expertise in Appeals and Grievances (A&G) processes. Depth knowledge of healthcare regulations, compliance requirements. and industry standards. Excellent analytical, problem-solving, and decision-making skills. Strong communication, coaching, and training capabilities. Attention to detail with a focus on accuracy and quality. Ability to manage complex. sensitive, and high-priority cases effectively.

Roles and Responsibilities:

• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role requires you to work in US Shift time. No morning or rotational shifts

About Accenture

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture