Head Operations(Chennai)

Maatrum Technologies and Legal ventures Pvt. Ltd; Chennai; On-site; INR 2,00,000 - 3,00,000; Full time

Job summary

A leading legal services firm in India is looking for a Head of Operations to manage nationwide service delivery for legal vetting and documentation. The ideal candidate will have 12-15 years of experience in building large-scale operations, strong leadership skills, and the ability to manage diverse teams across multiple locations. This role offers significant responsibilities in driving growth and operational excellence throughout the organization.

Qualifications

• 12-15 years of experience in building and managing large-scale operations in startups or high-growth organizations.
• Experience in demand vs. supply planning and SLA-driven service delivery.
• Prior experience in managing larger distributed manpower across multiple geographies.

Responsibilities

• Lead and oversee a network of 600+ freelance vetting lawyers across 450+ locations in India.
• Drive sales growth, new market expansion, and business scalability through operational strategy.
• Provide periodic performance reports and data-driven insights to senior leadership.

Skills

Leadership

Data analysis

Stakeholder management

Operational excellence

Sales growth

Education

Bachelors or Masters degree in Business Administration, Operations Management, or related field

Job description

Role Objective

This is a mission-critical leadership position representing the organization at aPan-India level. The Head of Operations will be responsible forstrategizing, leading, and scaling large-scale service delivery operationsfor property-vetting services across 450+ locations in India. The role requires a proven leader who hasbuilt and scaled businesses from 0 to 1, managed distributed manpower, and driven operational excellence. This position reports directly to senior leadership and plays a key role in drivinggrowth, profitability, and nationwide expansion.

Educational Requirements

• Bachelors or Masters degree in Business Administration, Operations Management, or a related field.

Experience Requirements

• 12 - 15 years of experience inbuilding and managing large-scale operationsin startups or high-growth organizations.
• Proven expertise inmanpower planning, P&L ownership, sales growth & expansion, and new market development.
• Experience instakeholder management, growth strategy, demand vs. supply planning, and SLA-driven service delivery.
• Strong analytical skills with the ability to leveragedata analysis and reportingfor decision-making.
• Prior experience in managinglargerdistributed manpower (freelancers or on-roll) across multiple geographiesis highly desirable.
• Sector background is flexible, provided the candidate has demonstratedscaling capability at a Pan-India level.

Job Context

• Managenationwide operationsfor legal vetting, document drafting, and related legal service functions.
• Overseeparalegal support activitiesand ensure timely execution of client requests.
• Schedule and deployfreelance lawyersfor property-vetting assignments across 450+ locations.
• Ensurequality, compliance, and SLA adherencein property verification and related services.

Key Responsibilities

• Lead and oversee a network of600+ freelance vetting lawyers across 450+ locations in India.
• Plan, schedule, and monitorbranch visits and service assignments nationwide.
• Ensure seamless execution oflegal vetting, document drafting, registrations, search reports, and MODT activities.
• Drivesales growth, new market expansion, and business scalabilitythrough operational strategy.
• Recruit, onboard, and manage freelance lawyers and paralegal teams to maintain full operational coverage.
• Develop frameworks forresource allocation, workload distribution, and operational efficiency.
• Build strongstakeholder relationshipswith regional teams, client branches, and advocates.
• Monitorproductivity, turnaround times, and SLA complianceto ensure client satisfaction.
• Driveprocess improvementsfor speed, accuracy, and cost-effectiveness.
• Own and manage theP&L for the operations vertical.
• Provideperiodic performance reports and data-driven insightsto senior leadership.