Head of Product - JustCall

SaaS Labs; Bengaluru; On-site; INR 5,000,000 - 8,000,000; Full time

Job summary

SaaS Labs seeks a Head of Product to sit with engineers, sales leaders, and customers, sharpening problem statements, defining bold roadmaps, and building a high-performing PM team that ships with conviction.

You will own all product areas, define vision, drive strategy, and translate customer needs into sharp decisions that boost retention, engagement, and revenue. Experience in CCaaS/CPaaS/CRM is valued.

Qualifications

• 10+ years of product leadership in SaaS, AI/ML, or platform products.
• 5+ years managing PMs with proven multi-surface product impact.
• Experience shipping AI-powered products at scale with user value focus.
• Strong customer empathy and data-driven decision making.

Responsibilities

• Define product vision and align across engineering, design, marketing, and sales.
• Own all product areas and drive strategy, execution, and growth.
• Translate customer needs into high-leverage product decisions.
• Lead AI product direction and integrate AI into workflows.

Skills

Product leadership

SaaS expertise

AI/ML familiarity

Stakeholder management

Roadmap definition

Team building

Customer empathy

Decision making

Strategic thinking

Cross-functional collaboration

Tools

CCaaS

CPaaS

CRM

Job description

Most product orgs optimize for what's already working. We're building JustCall's product function to define what comes next - as AI reshapes how revenue teams communicate, the product decisions we make in the next 18 months will determine whether JustCall leads that shift or chases it.

We are looking for a Head of Product who can sit across the table from an engineer, a sales leader, or a customer - and walk out with a sharper problem statement, a bolder roadmap, and a team that ships with conviction. Someone who sets the vision, makes the hard calls, and raises the bar across every product surface they touch.

What you'll actually do

• Own all product areas across JustCall - setting strategy, driving execution, and scaling impact, reporting to the SVP of Product, Design and AI.
• Define product vision and align Engineering, Design, Marketing, and Sales around sharp priorities that translate into business outcomes and customer value.
• Ship high-impact solutions at pace - balancing long-term platform thinking with the velocity to keep JustCall competitive.
• Build and grow a high-performing PM team - developing craft, accountability, and the next layer of product leadership.
• Translate customer needs into product decisions that move retention, engagement, and revenue - not just ship features.
• Drive AI product direction across JustCall - integrating AI capabilities into existing workflows in ways that feel inevitable, not bolted on.
• Define what great looks like for AI-powered experiences in communication and revenue tooling - and hold that bar across the org.
• Feed every insight back into strategy - every customer conversation, every deal lost, every support ticket should sharpen the roadmap.

What we're looking for

• 10+ years of product leadership in SaaS, AI/ML, or platform products - with 5+ years managing PMs.
• Proven track record building complex, multi-surface products across diverse stakeholders.
• Experience shipping AI-powered products at scale - with hands‑on familiarity with agentic or multi-turn AI experiences.
• Strong understanding of AI systems and how to integrate them meaningfully into existing product portfolios.
• Deep customer empathy and the ability to turn user needs into sharp, high‑leverage product decisions.
• Operational rigor - you deliver measurable improvements in quality, retention, and efficiency.
• Excellent judgment - you know when to go deep, when to delegate, and when to push back.
• A genuine commitment to growing people and raising the craft bar across the team.

Edges that help

• You've worked in CCaaS, CPaaS, CRM, or sales engagement environments - you understand how reps, managers, and ops teams actually work.
• You have a strong background in voice and telephony products, or have shipped communication-heavy workflows before.
• You've navigated a platform transition - legacy to AI-native - and know what it actually takes to drive that transformation without breaking what works.
• You've influenced pricing, packaging, or GTM strategy alongside product decisions - you think commercially, not just functionally.
• You've built in a multi-product company and know how to create coherence across a portfolio without slowing teams down.

How we work

• Outcomes over output. We measure product impact by retention curves, revenue influence, and customer trust - not features shipped.
• High ownership from day one - you'll shape the product org, not inherit a finished one.
• Fast cycles, real ambiguity, and the expectation that you bring a sharp point of view and move quickly on it.
• Competitive pay tied to the product vision you set and the impact you drive.

The bigger picture

JustCall is SaaS Labs' flagship product - used by 6,000+ businesses across 70+ countries to run their customer conversations. We're backed by Peak XV and Base10 Partners, have crossed $40M ARR, and are building toward $100M with the team, the product, and the infrastructure to get there.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to making hiring or any employment decision regardless of race, colour, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.