Head of Operations

Niyukti Systems, Inc; Delhi; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Niyukti Systems, Inc. is seeking a Head of Operations in Delhi to oversee daily activities across finance, IT and regulatory compliance. You will design policies, supervise customer service and drive technology implementations to keep operations productive.

The role requires a strategic, analytical leader who can coordinate across functions and ensure regulatory adherence while driving efficiency and growth.

Qualifications

• Proven leadership with strategic and analytical mindset.
• Broad knowledge of business operations and regulatory environments.
• Commitment to productivity, compliance and continuous improvement.

Responsibilities

• Formulate business strategy with the executive team.
• Design policies that align with the overall strategy.
• Implement efficient processes and standards.
• Coordinate customer service operations and improve retention.
• Ensure compliance with local and international laws (e.g. data protection).
• Oversee the implementation of technology solutions across the organization.
• Manage contracts and relations with customers, vendors, partners and stakeholders.
• Evaluate risk and lead quality assurance efforts.
• Oversee expenses and budgeting to optimize costs and benefits.
• Mentor and motivate teams to achieve productivity and engagement.
• Report on operational performance and suggest improvements.

Job description

We are looking for a Head of Operations to oversee daily activities across functions such as finance, IT and regulatory compliance.

Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If youre also committed to productivity and compliance, wed like to meet you.

Ultimately, youll ensure our operations run smoothly and that people are productive.

Responsibilities

• Formulate business strategy with others in the executive team
• Design policies that align with overall strategy
• Implement efficient processes and standards
• Coordinate customer service operations and find ways to ensure customer retention
• Ensure compliance with local and international laws (e.g. data protection)
• Oversee the implementation of technology solutions throughout the organization
• Manage contracts and relations with customers, vendors, partners and other stakeholders
• Evaluate risk and lead quality assurance efforts
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Mentor and motivate teams to achieve productivity and engagement
• Report on operational performance and suggest improvements