Head of Operations

Niyukti Systems, Inc; Dadri; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Niyukti Systems, Inc. is seeking a Head of Operations to oversee daily activities across finance, IT and regulatory compliance. You will design policies, implement efficient processes and supervise customer service and vendor relations to ensure smooth operations.

As a senior leader, you will mentor teams, manage budgets, evaluate risk and report on performance, driving productivity and compliance across the organization.

Qualifications

• Proven leadership of large operations teams.
• Strong ability to design and implement processes.
• Experience in coordinating cross-functional functions (finance, IT, compliance).

Responsibilities

• Formulate business strategy with executive team
• Design policies aligned with overall strategy
• Implement efficient processes and standards
• Coordinate customer service operations and improve retention
• Ensure compliance with local and international laws
• Oversee technology solution implementations
• Manage contracts with customers, vendors and partners
• Evaluate risk and lead QA efforts
• Oversee budgeting to optimize costs and benefits
• Mentor and motivate teams to achieve productivity
• Report on operational performance and suggest improvements

Skills

Strategic leadership

Operations management

Stakeholder management

Regulatory compliance

Process improvement

Job description

We are looking for a Head of Operations to oversee daily activities across functions such as finance, IT and regulatory compliance.

Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If youre also committed to productivity and compliance, wed like to meet you.

Ultimately, youll ensure our operations run smoothly and that people are productive.

Responsibilities

• Formulate business strategy with others in the executive team
• Design policies that align with overall strategy
• Implement efficient processes and standards
• Coordinate customer service operations and find ways to ensure customer retention
• Ensure compliance with local and international laws (e.g. data protection)
• Oversee the implementation of technology solutions throughout the organization
• Manage contracts and relations with customers, vendors, partners and other stakeholders
• Evaluate risk and lead quality assurance efforts
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Mentor and motivate teams to achieve productivity and engagement
• Report on operational performance and suggest improvements