Head of Country Technology - WRB, India

Standard Chartered Bank; Mumbai; Hybride; INR 4 500 000 - 7 000 000; Plein temps

Avantages offerts par ce poste

Inclusive and values-driven culture

Competitive salary and benefits

Flexible working options

Continuous learning and development

Résumé du poste

Standard Chartered Plc is seeking a strategic technology leader in Mumbai to define and implement technology strategy aligned with business requirements. The role will manage production systems support for local applications, drive automation, and deliver projects within cost and timelines while complying with global and regulatory standards.

The successful candidate will partner with country leadership, PMOs, and external service providers to optimize processes and customer experience,

Responsabilités

• Define and implement technology strategy aligned with business requirements.
• Lead local production systems support for subsidiary applications and drive automation initiatives.
• Deliver technology projects within budget and timelines, complying with group and regulator requirements.
• Identify opportunities to use technology to improve customer experience.
• Drive governance, risk management and regulatory compliance across technology.
• Collaborate with multiple stakeholders and PMOs to ensure scope, quality and timely delivery.

Description du poste

Strategy

• It will be responsible for Technology Strategy, Implementation, and Management of Technology solutions basis business Requirement.
• Accountability will be to run local Production Systems Support for Subsidiary Local Applications. Explore and assist business units to identify areas where automation/digitization can be done.
• Manage and delivery Technology projects within cost and timelines. Ensure compliance to requirements from Group and Regulators.
• Identify opportunities to harness technology to deliver improved and efficient solutions to enhance customer’s experience
• Championing change and interpreting business needs into successful technology implementations Regularly review and report to the Country CIO and project boards on project risks and progress
• Ensure the choice of project methodology fits the type of work being undertaken, applying agile or waterfall techniques as appropriate

Business

• Establish strong Business Relationships Country stakeholders and provide technical support and guidance for all projects, technical issues and initiatives
• Maintain positive stakeholder relations and manage expectations effectively
• Analyse the impact of proposed business changes and manage the change transformation process effectively
• Work with multiple Group Tech Project Managers/External Service providers to deliver within project schedule ensuring adequate quality of delivery
• Provides leadership and guidance in all Technology aspects .
• Ensure cost control and value for money

Effective project management, project delivery and project implementation for technology in area of NBFC. Support the Technology Management and stakeholders in the implementation of project related activity. Use Technology for Process optimization. Accountable to evaluate, design, build, implement, and maintain best in class automated processes that enhance the internal/external customer experience leading to achievement of our desired customer experience, in partnership with stakeholders.

Processes

• Define, communicate and enforce Technology policies and standards
• Monitor the service levels and ensures issues are identified, reported and timely resolved
• Ensure project documentation, including project initiation documentation, risk control documents, progress reports, project plans, change control and other documentation as required by individual projects
• Act as member of PMO leadership team and support continuous improvement of execution processes

People and Talent

• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind.
• Coach and develop direct reports to take higher responsibilities and expanded job roles

Risk Management

• Ensure Risk Management principles are applied consistently
• Engage in GIA Audits and external audits
• Front end Regulatory relationship and coordinate regulatory inspections, IT examinations
• Ensure timely and accurate Regulatory submissions

Governance

• Ensure Service review meetings are conducted, and issues are addressed
• Relevant Steering committees are conducted covering Service, Projects & Programs

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Country Management SCILL &SCMAC to achieve the outcomes set out in the Bank’s Conduct Principles Conduct Principles: The Right Environment
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.
• RBI/SEBI guidelines compliance and maintain good working relationship

Key Stakeholders

• Country operations, WRB business and technology Stakeholders which includes CEO, COO, Board Of Directors, Independent Directors, Legal, Compliance, HR, Finance, Group Audit, Product Heads for different client segments
• Internal:
  • CEO
  • CIO – Country Technology
  • Product Heads
  • Board Members
  • Internal Audit
  • Project Governance
• External:
  • Regulators
  • External Auditors
  • Independent Directors
  • Service & Solution providers

Other Responsibilities

• Build a culture of Good conduct
• Embed Here for Good and Group Value and behaviours within the team

People Leadership

• Team leadership: Set direction for the team, role-modelling inclusive leadership and high standards of client focus, risk discipline and collaboration.
• Performance and conduct: Set clear expectations, remove obstacles to delivery, provide regular and constructive feedback, and reinforce expected conduct and standards.
• Coaching and development: Uplift the capability of the team by developing the skills, judgement, and experience required to perform effectively and progress in their careers over time.
• Thought Leadership and Market Positioning: Share sector, thematic and market insights with clients to strengthen strategic engagement and reinforce the Bank's market position. Partner with Industry, Product and Advisory teams to develop thought leadership content and client engagement initiatives.

Other Responsibilities

• Build a culture of Good conduct
• Embed Here for Good and Group Value and behaviours within the team

People Leadership

• Team leadership: Set direction for the team, role-modelling inclusive leadership and high standards of client focus, risk discipline and collaboration.
• Performance and conduct: Set clear expectations, remove obstacles to delivery, provide regular and constructive feedback, and reinforce expected conduct and standards.
• Coaching and development: Uplift the capability of the team by developing the skills, judgement, and experience required to perform effectively and progress in their careers over time.
• Thought Leadership and Market Positioning: Share sector, thematic and market insights with clients to strengthen strategic engagement and reinforce the Bank's market position. Partner with Industry, Product and Advisory teams to develop thought leadership content and client engagement initiatives.

Skills and Experience

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.