Head Retail Assets

Standard Chartered India; Mumbai; Hybrid; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Competitive salary

Flexible working options

Annual leave

Job summary

Standard Chartered in Mumbai seeks a senior professional to manage mortgage products, price policies, and P&L performance while driving risk and compliance adherence across the retail banking network.

You will lead initiatives in sales capability, customer acquisition and retention, and cross-sell opportunities, partnering with branch managers to deliver profitable growth and maintain service excellence in a dynamic financial services environment.

Qualifications

• Experience in running sizeable profit centers with full accountability for strategy, costs and revenue.
• Strong analytical capabilities with data-driven decision making.
• Excellent communication and relationship-building skills with customers and stakeholders.

Responsibilities

• Maximize Mortgage and Sales performance to achieve revenue targets.
• Develop, implement and manage a best-in-class sales capability.
• Review, analyze and manage the customer portfolio for profitable growth.
• Initiate customer acquisition, retention and cross-sell strategies.
• Ensure service delivery meets the highest competitive standards.

Skills

Mortgage & P&L knowledge

Analytical skills

Customer handling skills

Education

Master’s degree in any discipline

Tools

CEMS systems

Banking software

Job description

Job Summary

Take personal responsibility for understanding the risk and compliance requirements of role and understand and comply with applicable laws and regulations, the Groups policies, procedures, and the Group Code of Conduct.

Key Responsibilities

Strategy

• Manage Product Level P&L for Mortgage loans
• Drive Key business levers – Rates / Fees / Product Mix / Profile Mix
• Drive business through campaigns, schemes, Offers, contests, distribution initiatives etc.
• Optimize processes & drive automation/digitization. Take up initiatives for Cost abatement.
• Evaluate Upsell and Cross Sell / Bundling prospects
• Manage Client Retention through value added offerings
• Manage various Product Level Circulars – Pricing Policy
• Effectively identify, elevate, mitigate, and resolve risk and compliance matters.
• Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed, and misconduct appropriately dealt with represent SCB with Non Bank Financial Institutions to explore securitization prospects.
• Ensure Portfolio Securitization from Financial Institutions as per the SCB Mortgage Corporate Plan
• Create and drive revenue through profitable Securitizations deals
• Ensure the desired Discipline is maintained post onboarding

Business

Sales and Service Objectives

• Maximize Mortgage and Sales performance to achieve given revenue targets.
• Develop, implement and manage a best-in-class sales capability
• Review, analyze and manage the customer portfolio for profitable growth
• Initiate development of strategies for customer acquisition, retention, and cross sell
• Support where necessary, via joint customer calls and identify potential customers
• Manage service delivery in the network to the highest competitive standards
• Monitor service standards for the network and audit expected behaviors.

Processes

Operations & Compliance

• Control and periodically check operational risks and workflows
• Review key operational risks and efficiency indicators

Integration/ Change Management

• Roll out WRB initiated strategic steps across all frontline and manager levels within Mortgage team
• Lead the transaction migration initiative at the area

Segment Ownership

• Implement all segment/ product initiatives in the zone (PRB/ Premium/ Personal/ SME)
• Jointly own the delivery of segment / product (PRB/ Premium/ Personal/ SME) targets with the branch managers & segment associate directors

People Management

• Drive and embed a strong performance culture through inspiring, motivating, and rigorous performance management discipline. Develop and build talents within the network through optimal resourcing, capacity planning, succession planning and engagements
• Achieve high employee engagement and satisfaction. Retain talent, check attrition. Manage and mentor network staff and Union interface to ensure overall employee satisfaction
• Identify training, development and counselling needs for staff
• Undertake career growth planning for performers in the branch network

Governance

• Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention and ensure compliance thereto. Any suspicious transaction must immediately be reported as per guidelines
• He/ She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times within the network
• Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
• Responsible for health and safety for all. As part of the Health and Safety guidelines you should:
• Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace
• Ensure that your actions do not put others at risk; Work in a healthy and safe manner
• Encourage others to work in a healthy and safe manner
• Report all accidents and incidents and bring to the attention of the management any hazard in the workplace
• Your employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately.
• The contractors working in your area or for you are working in a safe & healthy manner

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders

• WRB Head, Head - Affluent Banking, Region Area Director, Leadership Team, Department Heads

Other Responsibilities

• Embed Here for good and Group’s brand and values in India; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Skills And Experience

Technical Skills:

• Mortgage and P&L knowledge and customer handling skills
• Analytical skills

Behavioural Competencies

• Excellent communication skills and presentation skills
• High level of inter-personal skills & integrity
• Ability to influence Senior Management and provide thought leadership
• Strong knowledge of retail banking products (cards, loans, deposits, insurance, investments).
• Proficiency in using banking software/ application and CEMS systems.

Qualifications

Educational Background

• Preferably a Master’s Degree in any discipline, other banking certifications will be an advantage

Work Experience

• Experience in running sizeable profit centers, distribution networks with full accountability for strategy, costs and revenue.
• Track record of successful multi-product sales in a retail business.

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well. Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What We Offer

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.