Head - Neighboring Markets

PerkinElmer; Maharashtra; On-site; INR 15,00,000 - 20,00,000; Full time

Job summary

A leading technology firm is seeking an experienced professional for key account management focusing on India and emerging South Asian markets. The role involves developing relationships with senior stakeholders, ensuring customer satisfaction, achieving sales targets, and driving revenue growth. Candidates should have a strong background in market intelligence and strategic planning, along with the ability to travel frequently across the region.

Responsibilities

• Develop and maintain strong, long-term relationships with CXO and senior stakeholders.
• Ensure customer satisfaction and retention through tailored account strategies.
• Drive cross-selling and upselling opportunities.
• Prepare and execute detailed account plans.
• Collaborate with internal teams for seamless delivery to clients.
• Build and expand company presence in emerging South Asian markets.
• Identify and onboard new channel partners.
• Conduct in-depth market analysis for growth opportunities.
• Develop go-to-market strategies aligned with regional priorities.
• Drive incremental revenue by converting new opportunities.
• Achieve/exceed annual sales and revenue targets.
• Provide accurate forecasts and pipelines for business.
• Lead executive business reviews with CXOs.
• Track competitor landscape and industry trends.
• Provide market insights to shape future offerings.
• Recommend pricing strategies tailored to local markets.
• Deliver presentations and solutions aligned to client requirements.
• Ensure high standard of after-sales service.
• Frequent travel across India and international markets for client meetings.

Job description

Key Account Management (India – 2-3 Strategic Accounts)

• Develop and maintain strong, long-term relationships with CXO and senior stakeholders within assigned accounts.
• Ensure customer satisfaction, retention, and incremental revenue through tailored account strategies.
• Drive cross-selling and upselling opportunities across product and service portfolios.
• Prepare and execute detailed account plans, forecasting, and sales reviews.
• Collaborate with internal teams (service, marketing, product, and logistics) to ensure seamless delivery to clients.

International Market Development (Sri Lanka, Bangladesh, Nepal & Neighbouring Countries)

• Build and expand company presence in emerging South Asian markets.
• Identify, evaluate, and onboard new channel partners/distributors where relevant.
• Conduct in-depth market analysis to understand customer needs, competitor activity, and growth opportunities.
• Develop tailored go-to-market strategies for each country, aligned with regional business priorities.
• Partner with local stakeholders to ensure regulatory compliance and smooth market entry.
• Drive incremental revenue by converting new opportunities into sustainable business.
• Support in setting up customer success processes and after-sales service excellence in new markets.

Sales & Revenue Growth

• Achieve/exceed annual sales and revenue targets across assigned accounts and international markets.
• Provide accurate forecasts and pipelines for both domestic and international business.
• Lead executive business reviews (EBRs) with CXOs and decision-makers.

Market Intelligence & Strategy

• Track competitor landscape and industry trends across India and neighbouring countries.
• Provide market insights to product and marketing teams to shape future offerings.
• Recommend pricing strategies tailored to local markets while maintaining profitability.

Customer Engagement & Support

• Deliver customer presentations, proposals, and solutions aligned to client requirements.
• Ensure a high standard of after-sales service, building customer trust and long-term partnerships.
• Address and resolve client concerns promptly and effectively.

Travel & On-Site Engagement

• Frequent travel across India and international markets for client meetings, distributor engagement, and market development.
• Represent the organization in regional trade shows, exhibitions, and customer events.