Head - Fraud Risk Management

Standard Chartered; Mumbai; Hybrid; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Flexible working options

Job summary

Standard Chartered is seeking a senior professional to lead Fraud Risk Management for WRB and SME segments, focusing on digital payments and Mule-related fraud control. You will embed risk frameworks, monitor fraud intelligence, and ensure regulatory compliance across the country.

The role requires experience in FRM, strong leadership, and collaboration with regulators and industry forums to mitigate fraud risks and protect customers and the bank.

Qualifications

• Experience in FRM and Mule management in Foreign Bank or Local Indian Bank.
• Excellent understanding of fraud risk landscape of lending, digital channel and liability products; CFE preferred.
• Strong knowledge of fraud trends in digital space and secured/unsecured lending.
• Awareness of regulatory framework and expectations relevant to the role.
• Ability to deliver effective controls within Fraud Risk Management through leadership and governance.
• English language proficiency.

Responsibilities

• Embed and communicate Fraud Risk Management framework across WRB and SME segments.
• Understand local/regional fraud intelligence to inform risk strategies.
• Ensure compliance with local regulatory requirements in fraud risk.
• Develop a proactive fraud risk awareness culture within the organisation.
• Deploy fraud strategies across products and channels.
• Benchmark and adopt industry best practices for fraud risk infrastructure.

Skills

Fraud Risk Management

Client Focus

Collaborates

Decision Quality

Drives Vision and Purpose

Industry Knowledge

Resilience and Adaptability

Education

Experience in FRM and Mule management in Foreign Bank or Local Indian Bank

CFE certification preferred

Fraud trend knowledge (digital space, lending)

Regulatory framework awareness

Governance, oversight and controls

English language proficiency

Job description

• Manage WRB and SME business Fraud Risk and Mule space especially in the digital and payments landscape.
• Manage fraud risk, assisting businesses with implementing the ‘best in class’ tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.

Key Responsibilities

• Ensure the Fraud Risk Management framework is effectively embedded and communicated across WRB and SME segment.
• Ensure understanding of local/regional intelligence (of fraud trend) to factor in devising fraud risk strategies.
• Comply with local/regional legal and regulatory requirements of fraud risk.
• Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
• Deploy the strategies across products and channels.
• Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country.
• Ensure the fraud risk management team achieves expense and loss budget targets
• Ensure understanding of Mules and the evolving regulatory landscape around digital frauds.
• Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud.
• Ensure all FRM policies and procedures in the country, comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
• Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.
• Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.
• Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
• Managing the agencies appointed for supporting in Fraud prevention and working closely with Legal and Investigation agencies to take the case to logical conclusion.

• Work closely with the GBS/FRSC team to ensure that all activities related to Fraud Control and Investigation activities are conducted timely and according to SLA.
• Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite.
• Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.
• Manage the process of fraud investigation within specified time and reporting to relevant stakeholders
• Manage the fraud risk at pre-acquisition stage for lending and liability products
• Proactively of fraud risk assessment of processes and channel to identify the gap and recommend mitigate the risk
• Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines.
• Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employee’s forms part of the culture.
• Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work

People and Talent

• Set direction and drive high performance by translating strategy into clear direction, aligning individual goals to team outcomes and providing regular, constructive feedback.
• Develop talent and capability through coaching and career conversations that build critical skills, stretch potential and prepare individuals for future opportunities.
• Lead by example by role-modelling the Bank’s valued behaviours, upholding strong risk and conduct standards, exercising sound judgment, and creating an inclusive team culture that supports wellbeing, values diverse perspectives, and drives accountability.

Skills and Experience

• Fraud Risk Management
• Client Focus
• Collaborates
• Decision Quality
• Drives Vision and Purpose
• Industry Knowledge
• Resilience and Adaptability

Qualifications

• Experience in FRM and Mule management in Foreign Bank or Local Indian Bank
• Excellent understanding of fraud risk landscape of lending, digital channel and liability products. The ability to Identify, assess, investigate, monitor, control and mitigate fraud risks. CFE certification will be preferred.
• Great understanding of fraud trend in market, especially in digital space and secured and unsecured lending product.
• Regulatory Framework and Requirements: – Awareness and understanding of the regulatory/fraud framework in which the firm operates, and the regulatory requirements and expectations relevant to the role.
• Governance, Oversight and Controls: – Strong leadership capabilities and management skills, with the ability to deliver effective controls within Fraud Risk Management through both directly-managed and virtual team
• Languages: English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.