Hdfc Process - Document Verification Executive (On Call) / Outbound

Credicus Business Services; Mumbai, Thane, Navi Mumbai; On-site; INR 173,000 - 207,000; Full time

Job summary

Credicus Business Services Pvt Ltd in Mumbai is seeking a Document Verification Executive (On-Call) to make outbound calls for insurance-related document verification and verify customer information. You will confirm details by phone and maintain accurate records in the system.

The ideal candidate will have 12 years of BPO experience and strong English communication, with proficiency in English plus a regional language (Hindi/Marathi/Bengali/Tamil/Telugu).

Qualifications

• HSC pass required.
• 12 years of BPO experience.
• Good English communication.
• Language: English plus a regional language – Hindi, Marathi, Bengali, Tamil or Telugu.

Responsibilities

• Make outbound calls to customers for insurance-related document verification.
• Verify customer information and confirm document details over the phone.
• Communicate professionally with customers and clarify discrepancies when required.
• Update verification outcomes and maintain accurate records in the system.
• Ensure compliance with process guidelines and documentation standards.
• Handle customer queries related to the verification process and coordinate for pending information.

Skills

Good English Communication

Strong verbal communication

Attention to detail

Data verification

Confidentiality

Education

HSC Pass

Job description

Urgent Hiring HDFC Process | Outbound Insurance

Job Title: Document Verification Executive (On-Call)

Work Location: Ghansoli, MBP

Monthly Salary: 17,000

Shift Timing: 10:00 AM 7:00 PM (Fixed Day Shift)

Weekly Off: Sunday (Fixed)

Eligibility Criteria:

• Qualification: HSC Pass
• Experience: 12 Years of BPO Experience
• Communication Skills: Good English Communication
• Language Requirement: English + Any One Regional Language – Hindi, Marathi, Bengali, Tamil, or Telugu

Roles & Responsibilities:

• Make outbound calls to customers for insurance-related document verification.
• Verify customer information and confirm document details over the phone.
• Communicate professionally with customers and clarify discrepancies when required.
• Update verification outcomes and maintain accurate records in the system.
• Ensure compliance with process guidelines and documentation standards.
• Handle customer queries related to the verification process and coordinate for pending information.

Ideal Candidate Profile:

• Strong verbal communication and customer-handling skills.
• Good attention to detail and accuracy in data verification.
• Ability to follow process instructions and maintain confidentiality.