HCM Support (Fixed Term extendable contract with EY)

EY; Navi Mumbai; On-site; INR 6,00,000 - 9,00,000; Full time

Job summary

A leading consulting firm in Navi Mumbai is seeking a Senior Specialist for ERP HCM Support. This role involves handling support administration, ensuring timely resolution of support issues, and coordinating activities with stakeholders. The ideal candidate has 2-6 years of experience in ERP/HCM support and is proficient in Oracle Fusion or SuccessFactors HCM. Interested candidates can apply via the provided email.

Qualifications

• 2-6 years in ERP/HCM L1 support administration.
• Extensive experience with Oracle Fusion or SuccessFactors HCM.

Responsibilities

• Handle the administration of ERP/HCM L1 support services.
• Ensure accurate and timely resolution of support issues.
• Coordinate with stakeholders to schedule and organize support activities.
• Monitor and track support requests and resolutions.
• Provide administrative support to the support team.
• Generate reports on support activities and outcomes.

Skills

Strong administrative and organizational skills

Effective communication and customer service skills

Knowledge of ERP/HCM support administration processes

Proficiency in Oracle Fusion or SuccessFactors HCM

Attention to detail and accuracy

Ability to manage multiple tasks and priorities

Tools

Oracle Fusion

SuccessFactors HCM

Job description

Location: Ghansoli, Navi Mumbai (Work from Office)

Fixed term extendable contract for 6 months.
Shift: Open to work in shifts
Experience: 2-6 years in ERP/HCM L1 support administration
Systems Experience: Extensive experience with Oracle Fusion or SuccessFactors HCM

Overview of the Role: The Senior Specialist for ERP HCM Support handles the administration of ERP/HCM L1 support services. This role ensures accurate and timely resolution of support issues, coordinates support activities, and provides administrative support to the support team.

Roles and Responsibilities:

• Handle the administration of ERP/HCM L1 support services.
• Ensure accurate and timely resolution of support issues.
• Coordinate with stakeholders to schedule and organize support activities.
• Monitor and track support requests and resolutions.
• Provide administrative support to the support team.
• Generate reports on support activities and outcomes.
• Address user queries and provide assistance as needed.

Key Deliverables:

• Efficient and accurate support administration.
• Timely resolution of support issues.
• Positive feedback from users and stakeholders.
• Accurate and comprehensive reporting on support activities.

Key Functional and Operational Skills:

• Strong administrative and organizational skills.
• Effective communication and customer service skills.
• Knowledge of ERP/HCM support administration processes.
• Proficiency in Oracle Fusion or SuccessFactors HCM.
• Attention to detail and accuracy.
• Ability to manage multiple tasks and priorities.
• Interested candidates please share your resume to [e-mail].