HR Technology (ServiceNow HRSD)

KKR; Gurugram District; On-site; INR 4,668,534 - 7,469,654; Full time

Job summary

A global investment firm is seeking an HR Technology Analyst to enhance and maintain their HR technology ecosystem. This role focuses on integrating Workday with internal systems and implementing ServiceNow HRSD. The candidate should possess a relevant bachelor’s degree and 2-5 years of experience in HR systems or data integration, along with strong analytical and debugging skills. Familiarity with Workday HCM and ServiceNow is preferred. The position is located in Gurugram, India.

Qualifications

• 2–5 years of experience in HR systems support or data integration.
• Basic proficiency with APIs, XML/JSON, or file transfer protocols.
• Understanding of Workday HCM data structures and integration concepts.

Responsibilities

• Assist in building and maintaining integrations between Workday and systems.
• Support the implementation of ServiceNow HRSD and its integrations.
• Monitor integration jobs and resolve errors.

Skills

APIs

Integration

Debugging

Workday HCM

ServiceNow HRSD

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Tools

Workday

ServiceNow

Python

PowerShell

SQL

Job description

Company Overview

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world‑class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.

Position Summary

The HR Technology Analyst will support the design, maintenance, and enhancement of our HR technology ecosystem, with an emphasis on Workday integrations, ServiceNow HRSD, and HR data pipelines.

Key Responsibilities

• Assist in building and maintaining integrations between Workday and internal/external systems using EIBs, Core Connectors, REST/SOAP APIs, and file‑based exchanges.
• Support the implementation and configuration of ServiceNow HRSD, including workflows, case management, knowledge articles, and integrations with Workday.
• Monitor integration jobs, resolve errors, and perform root‑cause analysis with senior analysts or architects.
• Participate in code reviews, data mapping exercises, and testing cycles for new integrations.
• Participate in data mapping and transformation during HRSD implementation and post‑go‑live enhancement cycles.
• Support automation initiatives using integration tools or scripts to reduce manual effort and improve HR data flow reliability.
• Contribute to maintaining metadata, documentation, and configuration repositories for integrations.
• Work closely with HRIS, Technology, and Security teams to align HRSD and Workday integrations with enterprise architecture and compliance standards.
• Collaborate with vendors and implementation partners during configuration, testing, and deployment phases.
• Maintain detailed documentation for integrations, data flow diagrams, and configuration changes.
• Stay up to date on Workday and ServiceNow release updates, new features, and best practices.
• Participate in technical design sessions and translate business needs into system requirements.

Qualifications

Required

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent practical experience).
• 2–5 years of experience in HR systems support, data integration, or software development, preferably involving Workday and ServiceNow HRSD.
• Basic proficiency with APIs, XML/JSON, or file transfer protocols.
• Understanding of Workday HCM data structures and integration concepts.
• Exposure to ServiceNow HRSD implementation activities such as configuration, case management, or workflow setup.
• Strong analytical and debugging skills, and a drive to learn technical tools deeply.

Preferred

• Exposure to Workday Studio or scripting (Python, PowerShell, or SQL).
• Knowledge of data governance, HR security models, or data warehouse integration.

Equal Employment Opportunity

KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.

KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email [e-mail]. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.kkr.com/careers because of your disability. You can request reasonable accommodations by sending an email to [e-mail]. Only emails left for this purpose will be returned.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.