HC & Insurance Operations Senior Rep.

NTT America, Inc.; Chennai District; On-site; INR 180,000 - 240,000; Full time

Job summary

NTT America, Inc. is seeking a fresh, detail-oriented candidate to support administrative operations. You will read process documents, handle mail and file services, and assist with reporting and project support as required.

This role involves processing insurance requests, navigating client applications, and providing basic program and confidential materials handling. Night shift, weekend overtime may be required; relocation may be needed per business needs.

Qualifications

• Fresh graduate with analytical skills.
• Basic insurance knowledge is helpful.
• Typing speed of at least 21 WPM.
• Willingness to work night shift.
• Willing to relocate as per business requirement.

Responsibilities

• Read and understand process documents provided by the customer.
• Perform entry-level administrative operations support (mail, file services, reporting, project support, and general account support).
• Analyze insurance requests and process per SOPs.
• Navigate multiple client applications and capture required information.
• Provide basic support on programs, projects, reporting, filing, and confidential materials handling.
• Work is routine with decisions defined by outsourcing agreement or manager’s direction.

Skills

Analytical skills

Typing 21 WPM

English communication

Education

Any Graduate

Job description

In this Role you will be Responsible For :

• Read and understand the process documents provided by the customer.
• Entry-level administrative operations support performing various basic tasks (mail, file services, reporting, project support, and general account support activities).
• Analyze the insurance request received from the customer and process as per standard operating procedures.
• Familiarize, navigate multiple client applications and capture the necessary information to process customer request.
• Provides basic-level of support on programs, projects, reporting, filing (electronic and hard-copy), confidential materials handling, and issue resolution.
• Scope of work is routine and decision making is tightly defined by outsourced activity agreement or manager’s direction.

Requirements for this role include:

• Candidate should be fresher with excellent analytical skills.
• Would be helpful, Candidate with having basic insurance knowledge
• Should have typing knowledge.
• Type speed should be minimum 21 WPM
• Ready to work in complete Night Shift.
• Candidate should be flexible & support team during crisis period
• Ready to relocate as per the business requirement.

Preferences: -

• Ability to communicate (oral/written) effectively to exchange information with our client.
• Any Graduate with English as a compulsory subject

Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.