Guest Service Associate - Housekeeping

Marriott Hotels India; Ernakulam; On-site; INR 350,000 - 550,000; Full time

Job summary

Marriott International in Kerala is seeking a Guest Service Associate-Housekeeping to support daily operations and ensure guest satisfaction. You will process reports, verify room status, assign tasks, and coordinate with Front Office, Engineering, Laundry, and Housekeeping to maintain room standards.

The role requires at least 1 year of related experience, a high school diploma or GED, and a professional appearance.

Qualifications

• Education: High school diploma or GED equivalent.
• Related work experience: At least 1 year of related work experience.
• Supervisory experience: No supervisory experience.
• License or certification: None

Responsibilities

• Run sold room reports and verify room status.
• Coordinate housekeeping with Front Office, Engineering, Laundry and Housekeeping.
• Document and resolve issues with discrepant rooms with Front Desk.
• Prepare and distribute room assignments to Housekeeping staff.
• Monitor and update the Do Not Disturb list and room statuses.
• Ensure vacant dirty rooms are cleaned on time and handle rush rooms.
• Complete required housekeeping paperwork and safety training.

Skills

Guest service

Communication

Teamwork

Attention to detail

Education

High school diploma or GED

Job description

Guest Service Associate-Housekeeping POSITION SUMMARY Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required Housekeeping paperwork. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Experience Level Mid Level