Guest Service Associate-Front Office-Novotel Goa Panjim

21c Museum Hotels; Panaji; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A leading hotel group in Goa is seeking a candidate to ensure high-quality customer service at the Front Office. Responsibilities include maintaining logs, resolving guest inquiries, and ensuring smooth check-in and check-out processes. The ideal candidate will liaise with different departments and uphold professional standards.

Responsibilities

• Ensure quality and appropriateness of customer service provided.
• Maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems effectively.
• Ensure all guests receive a swift and friendly check in and check out.
• Ensure quality in all aspects of the job.
• Liaise with other departments for resolution of everyday issues.
• Carry out other duties within reasonable expectations.

Job description

Job Description

• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.