Guest Service Associate - Front Office

Pullman Hotels & Resorts; Mailappur; On-site; INR 240,000 - 360,000; Full time

Job summary

Pullman Chennai Anna Salai is seeking a Front Office Associate to manage daily reception tasks, greet guests and handle queries, ensuring a superior guest experience. You will book rooms, support the reception team, and coordinate with other departments to deliver seamless service.

The role requires English fluency and a Diploma in Tourism / Hospitality Management, with at least 1 year in a similar role. MS Office skills are expected; the position is on-site in Chennai.

Qualifications

• English language proficiency is essential for reading, writing and speaking.
• Diploma in Tourism / Hospitality Management is required.
• Prior front desk experience in hospitality is preferred.

Responsibilities

• Daily administration, greeting guests, handling queries and complaints, and booking rooms.
• Maintain high standards of customer service at the Reception desk to exceed guest expectations.
• Motivate and develop Reception team to ensure smooth functioning and teamwork.
• Notify Management of any matter affecting the hotel's interests.
• Provide effective support to the team to enable efficient service.
• Resolve customer queries promptly to ensure satisfaction.
• Identify cost-effective resource use and educate the team.
• Ensure quality and appropriateness of customer service provided.
• Maintain Front Office log book and shift reports.
• Resolve inquiries and problems efficiently.
• Ensure swift, smooth, professional and friendly check-in and check-out.
• Maintain quality in all aspects of the job.
• Maintain records of all functions and events.
• Liaise with other departments for day-to-day issues.
• Carry out duties within reasonable expectations and adhere to standards.
• Proactively initiate improvements to services.
• Coordinate with Housekeeping on room status.
• Handle additional responsibilities as delegated by Management.

Skills

English proficiency

Education

Diploma in Tourism / Hospitality Management

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

Prime Function

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Novotel Ibis Chennai OMR should be brought to the attention of the Management.
• I am responsible for INTERREACT
• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out.
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.

Qualifications

• Diploma in Tourism / Hospitality Management
• Minimum 1 year of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

What Is In It For You

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities