Guest Service Associate Front Office

Accor Hotels; Kolkata District; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A leading hotel chain in Kolkata is seeking a Receptionist to administer daily operations and enhance guest experience. You will be responsible for managing guest queries and maintaining high service standards. The ideal candidate has at least one year of experience in hospitality. This role offers opportunities for career growth and employee benefits, including discounts at worldwide hotels.

Benefits

Employee benefit card offering discounted rates at hotels worldwide

Learning and development programs

Opportunities for career growth

Community contribution opportunities

Qualifications

• Minimum one year experience in hospitality.

Responsibilities

• Responsible for daily administration and guest relations.
• Maintain high standards of customer service at the Reception desk.
• Motivate and develop Reception team.

Job description

Company Description

We are more than 230,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

Job Description

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.

Qualifications

Minimum one year experience.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.