Guest Service Associate Food & Beverage Service

Accor Hotels; Kolkata; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Food & Beverage service professional to join their team. This role emphasizes delivering exceptional service to guests, ensuring their needs are met, and resolving any issues promptly. The ideal candidate will thrive in a collaborative environment, working closely with various departments to enhance overall guest satisfaction. If you are passionate about providing top-notch service and want to be part of a dynamic team, this opportunity is perfect for you.

Qualifications

• Proficient in Food & Beverage service with a focus on guest satisfaction.
• Strong communication skills to effectively resolve customer queries.

Responsibilities

• Provide professional Food & Beverage service to guests.
• Respond to customer queries and resolve issues efficiently.
• Coordinate with all departments to enhance guest service.

Skills

Food & Beverage Service

Customer Service

Problem Solving

Communication

Job description

Job Description

1. Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and exceeding their expectations.
2. Welcome the guests by greeting them as per the standards.
3. Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.
4. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
5. Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
6. Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Kolkata Hotel & Residences to ensure maximum cooperation, productivity, morale and guest service.