Guest Service Associate (F&B) @ ibis Thane

ibis, ibis Styles, ibis budget; Thane; On-site; INR 279,000 - 469,000; Full time

Job summary

ibis Mumbai Vikhroli, part of the Accor group, seeks a Front Office/Guest Service Associate to deliver professional guest service, greet guests, and coordinate with hotel departments to ensure smooth operations.

The role requires a Diploma in Tourism & Hospitality Management, a minimum of 3 years’ experience, excellent English, and proficiency in MS Office. A team-oriented, calm professional is preferred for this on-site, full-time position in Mumbai.

Qualifications

• Diploma in Tourism & Hospitality Management.
• Minimum 3 years of relevant experience in a similar capacity.
• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Good working knowledge of MS Excel, Word, & PowerPoint.

Responsibilities

• Provide proficient and professional guest service to meet and exceed guest expectations.
• Welcome guests by greeting them per standards.
• Raise any matter affecting ACCOR interests with Management.
• Oversee Front Office and F&B Service functions to support guest service.
• Respond to customer queries and resolve issues promptly to ensure satisfaction.
• Attend to guest complaints, requests or inquiries regarding food and services.
• Coordinate with ibis Mumbai Vikhroli departments to ensure cooperation and service quality.
• Promote hotel facilities and maximize sales through product knowledge and selling skills.
• Handle luggage courteously and set tables for new arrivals.

Skills

English proficiency

Guest service

Multitasking

Team player

Education

Diploma in Tourism & Hospitality Management

Tools

MS Excel

MS Word

PowerPoint

Job description

Company Description

Our commitment to Diversity & Inclusion:

Company Description

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.
• Welcome the guests by greeting them as per the standards.
• Any matter which may effect the interests of ACCOR should be brought to the attention of the Management
• Facilitates the functioning of and / or oversees the functioning of Guest Service department (Front Office and F&B Service)
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
• Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
• Ensure to be familiar with all dishes on the menu.
• Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
• In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• Ensure to handle the luggage in a courteous and efficient manner.
• Control room inventory and assign room per guest needs.
• Ensure to be familiar with the property lay out, fire exits and elevator locations.
• Report any equipment malfunction, emergency situations or suspicious persons to the Guest Service Manager.
• Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

Qualifications

• Diploma in Tourism & Hospitality Management
• Minimum 3 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times