Guest Relationship Officer

Dr. Kamakshi Memorial Hospital Pvt Ltd; Chennai; On-site; INR 2,50,000 - 4,50,000; Full time

Job summary

Join a dynamic team at a leading healthcare facility as a Guest Relationship Officer. This role is pivotal in ensuring a seamless experience for patients and their visitors. You will be the first point of contact, greeting patients, managing appointments, and providing essential information about the hospital's services. Ideal candidates will have strong communication skills and a background in healthcare, ready to contribute to a supportive environment. If you're passionate about patient care and thrive in a fast-paced setting, this opportunity is perfect for you. Embrace the chance to make a difference in the lives of others while advancing your career in a reputable organization.

Qualifications

• Any graduate with a minimum of 1 year experience in the healthcare domain.
• Strong communication and patient interaction skills are essential.

Responsibilities

• Greet patients, direct them, and handle registration and appointment scheduling.
• Answer phone calls and provide information about hospital services.

Skills

Patient Interaction

Communication Skills

Appointment Scheduling

Insurance Verification

Education

Any Graduate

Tools

Computer Systems

Job description

Post Date: 2024-12-20 17:15:49

Designation: Guest Relationship Officer

No of Openings: 5

Views / Applied: 159 / 25

Post Status: 9 days ago

Department: Patient Relations

Total Years Experience: 0 - 5 Years

Job Location: Any UG

Job Description

Role & Responsibilities:

1. Greets patients and patient visitors, determines nature/purpose of visit and directs them accordingly.
2. Be aware of surroundings and of the patients in the waiting room. Observe clinics running late and advise patients waiting, offering apologies as necessary.
3. Receive and make telephone calls as required. Phones must be answered within 3 rings. Divert calls and take messages, ensuring accuracy of detail and prompt delivery.
4. Answers queries on the telephone and makes appointments for patients.
5. Provide information about the hospital, such as location of departments/offices, and services provided.
6. Handles patient registration, clinical booking procedures, schedules appointments, and follows up.
7. Guide patients to the proper clinic/patient room in coordination with the attending porter.
8. Verify all insurance benefits assigned to the hospital.
9. Maintain departmental records and files; participate in departmental meetings and related in-service educational programs.
10. Attend training courses related to new tasks, if required.
11. Prepare pre-admission and admitting forms & reports and facilitate room transfers.
12. File registration and make appointments for patients.
13. Make bed assignments in collaboration with nursing units, based on patient preference, condition, and diagnosis.
14. Enter patient information onto the computer as required and within the correct time frame.
15. Ensure that all new patients are registered onto the computer system promptly and accurately on the same day they attend the practice.

Preferred Candidate Profile

Qualifications: Any Graduates

Experience: 1+ Years in Health Care Domain

Location: Adyar/Medavakkam

Shift: Rotational Shift includes Night duty

Immediate Joiner: Yes

Perks and Benefits

As per Market Standard

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