Guest Relations Manager

AIESEC Mexico; Mumbai; On-site; INR 279,000 - 424,000; Full time

Benefits offered by this job

Accommodation provided

Meal provided daily

Leadership training provided

AIESEC support for application

Health insurance

Job summary

A premium hospitality provider in Mumbai is seeking a Guest Relations Support role. This position involves assisting the guest relations team in delivering exceptional service and facilitating front office operations. Candidates should possess a Bachelor's degree and strong communication skills. The role offers international exposure and provides accommodation and meals during the stay. Gain valuable experience in a dynamic environment focused on leadership and cultural exchange.

Qualifications

• Client servicing is required.
• Strong communication skills are required.

Responsibilities

• Support the Guest Relations team by assisting with front office operations.
• Maintain guest logs and monitor VIP arrivals.
• Ensure smooth check-in/check-out experiences.
• Build rapport with guests and assist in collecting feedback.
• Learn and follow safety and hygiene standards.

Skills

Client servicing

Communication

Education

Bachelor's degree

Job description

Taj Mahal Hotels & Tower

Taj Mahal Hotels & Tower · Mumbai, Maharashtra, India

Global Talent

Get an international experience in a corporate environment.

These are the locally spoken languages that you’ll have to know.

These are the backgrounds this opportunity is associated with.

This would be your gross salary for this job opportunity.

You’ll be working at

About Taj Mahal Hotels & Tower

The Unparalleled Guardian of GrandeurBuilt on a vision of grandeur, Taj Hotels conjures a panoply ofsuperlative experiences that are envisioned to indulge andforge unforgettable memories.

Role

To support the Guest Relations team in delivering exceptional guest experiences by assisting with front office operations, guest engagement, and service coordination across departments.

Responsibilities

• Process: Maintains guest logs and monitors VIP arrivals; Ensures smooth check-in/check-out experiences; Escalates guest issues to the manager when needed
• Customer: Understands guest needs and preferences; Assists in collecting and reporting guest feedback; Helps implement service improvements; Builds rapport with guests and supports lobby presence
• People: Collaborates with team members; Participates in team briefings and communication; Supports recognition programs like STARS
• Audit & Compliance: Learns and follows safety and hygiene standards; Assists in internal checklist reviews; Adheres to legal and operational compliance guidelines
• Safety: Understands basic safety protocols; Supports emergency procedures under supervision; Participates in safety briefings and drills

Skills

• Client servicing (Required)
• Communication (Required)

Nationality

Any Nationality

Bachelor

Required

Logistics

What you’ll be provided with during your stay

• Accommodation: A place to stay will be provided and paid for.
• Food: 1 meal per day will be provided and paid for.
• Leadership space: AIESEC will be providing leadership training during your experience.
• Student, Intern, Business or Employment VISA - You will require this visa for the duration of theopportunity.
• You will require health insurance for the duration of the opportunity.

Benefits

• Apply your skills and knowledge in a practical environment.
• International Exposure - Experience working in new cultures and industries.
• Our programs can help you live the leadership values: (Activating Leadership, Acting Sustainably, Striving for Excellence, Living Diversity, Enjoying Participation and Demonstrating Integrity)
• Receive AIESEC Support for Selection (assistance with your application to opportunities and selection process).
• Depending on the opportunity, you will receive either a salary to cover your costs or be provided with accommodation for the duration of your experience abroad.

Application Process

• STEP 1: AIESEC Interview
• STEP 2: Client Interview
• Check how well you match the required profile
• Application process usually takes 8 days

FAQs

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